Jatayvia Brown
Jacksonville
Summary
Compassionate and detail-oriented Medical Assistant with experience supporting patient care, strong passion for caring for children. customer service, and classroom environments. Skilled in working with children and families, creating a welcoming and safe atmosphere, and supporting providers in fast-paced clinical settings. Known for strong communication, patience, and the ability to build trust with pediatric patients while ensuring they receive the highest quality care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
Jacksonville, FL
11.2025 - Current
- Assisted customers by addressing inquiries and resolving issues efficiently.
- Documented customer interactions in CRM system for accurate record-keeping.
- Provided product information and support to enhance customer experience.
- Collaborated with team members to streamline service processes and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Substitute Teacher
ESS
Jacksonville, FL
08.2025 - Current
- Adapted instructional materials for various subjects to enhance student understanding.
- Managed classroom behavior using positive reinforcement and established routines.
- Maintained a safe and organized learning environment conducive to educational growth.
- Boosted student engagement and participation through the implementation of interactive learning techniques.
- Monitored student performance and provided feedback to inform instruction.
- Documented student progress and provided regular updates to parents.
- Monitored student behavior and administered discipline as needed.
- Developed creative instructional strategies to keep students engaged and motivated.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Promoted critical thinking skills by incorporating problem-solving activities into daily lessons.
- Enhanced student comprehension by employing various teaching methods and tools, such as group activities and visual aids.
- Implemented lesson plans to support diverse learning needs and classroom engagement.
Medical Assistant
UF Health Physicians
San Jose
10.2024 - 03.2025
- Assisted in patient intake and documentation processes to ensure accurate medical records.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Administered basic clinical procedures, including vital signs measurement and lab specimen collection.
- Educated patients on treatment plans and medication management to enhance understanding of care protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety for children.
- Administered vaccinations and medications as prescribed, adhering to safety protocols and guidelines.
- Educated parents on pediatric health topics, promoting preventative care and wellness strategies.
- Coordinated follow-up appointments, enhancing patient scheduling efficiency and continuity of care.
- Administered vaccinations and medications for timely delivery of essential treatments.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Improved patient experience with compassionate communication, addressing concerns and providing reassurance to both children and their families.
- Enhanced patient care by assisting in routine physical examinations for children, ensuring comfort and safety throughout process.
- Administered vaccinations and medications under physician's orders, contributing to community health and wellness.
- Prepared lab specimens for diagnostic evaluation.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
Cashier
Chick-fil-A
Jacksonville, FL
06.2020 - 08.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of work area, upholding company standards for safety and hygiene.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
Education
High School Diploma -
Englewood High School
Jacksonville, FLCertificate - Medical Assistant
Fortis College
Orange Park Fl07.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer support
- Customer satisfaction
- Written and oral communication
- Payment processing
- Documentation and reporting
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Sterilization techniques
- Patient assessments
- Medical records management
- Multitasking and organization
- Basic life support
- Phlebotomy techniques
- Infection control
- Injection administration
- Healthcare procedures
- HIPAA protocols
- Insurance confirmation
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- Immunization administration
- CPR
- First aid
- Patient-focused care
- Compassionate
- Adaptable
- Appointment setting
- Trustworthy companion
- Relationship building and management
- Positive reinforcement
- Student engagement
- Classroom organization
- Group and individual instruction
- Complex Problem-solving
- Safety awareness
- Elementary education
- Activity management
- Parent communication
- Records management
- Organizational growth
- Health and safety
Certification
- CMA - Certified Medical Assistant
- CPR/BLS-Certified
Timeline
Customer Service Representative
Maximus
11.2025 - Current
Substitute Teacher
ESS
08.2025 - Current
Medical Assistant
UF Health Physicians
10.2024 - 03.2025
Cashier
Chick-fil-A
06.2020 - 08.2022
High School Diploma -
Englewood High School
Certificate - Medical Assistant
Fortis College