Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisela Rosales

Shawnee,KS

Overview

12
12
years of professional experience

Work History

Benefit Service Specialist

BCInsourcing, LLC
08.2019 - Current

Customer Service Representative

Cox Automotive
04.2019 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Verification Specialist

TAFS, Inc. Subsidiary Of TransAm Trucking
07.2018 - 04.2019
  • Did outbound calls to carrier to verify the rates on invoices, possible damages, or any shortages on the loads they hauled
  • Sent verification emails to debtors so they could answer verification questions regarding the loads.
  • Would reach out the carriers if there were any issues on the invoices while trying to get verified.
  • Also would call debtors to verify payment status on the loads

Collection Specialist

TAFS, Inc. Subsidiary Of TransAm Trucking
11.2017 - 07.2018
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.

Candidate Services

PSI Services LLC
08.2017 - 11.2017
  • Scheduled Candidate for state exams.
  • Took candidate payments.
  • Made outbound calls when necessary to follow up with candidate as well.
  • Submitted information for candidate when sent in faxes or documentation as well


Credit Card Financer

Alliance Data
05.2015 - 11.2015
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.

Loan Processor

E - Finance Support
05.2013 - 01.2014
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Provide customer service. Follow regulations for loan processing. Handle all Spanish speaking customers.

Administration Assistant

C & C Drywall
04.2011 - 05.2013
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Made sure supervisor did not need anything and he was taken care of.
  • Made sure contractors had all the information they needed before starting a job
  • Scheduled appointments for estimates and consultations

Education

High School Diploma -

Olathe South Sr High School
Olathe, KS
05.2013

Skills

  • Time Management
  • Microsoft Office
  • Customer Service and Assistance
  • Microsoft Outlook
  • Microsoft Excel
  • Excellent written and verbal communication skills
  • Self-starter with a can do attitude
  • Extremely detail oriented and able to work with minimal supervision
  • Every well at Multitasking
  • Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Benefit Service Specialist

BCInsourcing, LLC
08.2019 - Current

Customer Service Representative

Cox Automotive
04.2019 - 08.2019

Verification Specialist

TAFS, Inc. Subsidiary Of TransAm Trucking
07.2018 - 04.2019

Collection Specialist

TAFS, Inc. Subsidiary Of TransAm Trucking
11.2017 - 07.2018

Candidate Services

PSI Services LLC
08.2017 - 11.2017

Credit Card Financer

Alliance Data
05.2015 - 11.2015

Loan Processor

E - Finance Support
05.2013 - 01.2014

Administration Assistant

C & C Drywall
04.2011 - 05.2013

High School Diploma -

Olathe South Sr High School

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Marisela Rosales