Marisela Rosales
Shawnee,KS
Overview
12
12
years of professional experience
Work History
Benefit Service Specialist
BCInsourcing, LLC
Overland Park, KS
08.2019 - Current
Customer Service Representative
Cox Automotive
04.2019 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Verification Specialist
TAFS, Inc. Subsidiary Of TransAm Trucking
Olathe, KS
07.2018 - 04.2019
- Did outbound calls to carrier to verify the rates on invoices, possible damages, or any shortages on the loads they hauled
- Sent verification emails to debtors so they could answer verification questions regarding the loads.
- Would reach out the carriers if there were any issues on the invoices while trying to get verified.
- Also would call debtors to verify payment status on the loads
Collection Specialist
TAFS, Inc. Subsidiary Of TransAm Trucking
Olathe, KS
11.2017 - 07.2018
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Candidate Services
PSI Services LLC
Olathe, KS
08.2017 - 11.2017
- Scheduled Candidate for state exams.
- Took candidate payments.
- Made outbound calls when necessary to follow up with candidate as well.
- Submitted information for candidate when sent in faxes or documentation as well
Credit Card Financer
Alliance Data
Lenexa, KS
05.2015 - 11.2015
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
Loan Processor
E - Finance Support
Lenexa, KS
05.2013 - 01.2014
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Provide customer service. Follow regulations for loan processing. Handle all Spanish speaking customers.
Administration Assistant
C & C Drywall
Olathe, KS
04.2011 - 05.2013
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Made sure supervisor did not need anything and he was taken care of.
- Made sure contractors had all the information they needed before starting a job
- Scheduled appointments for estimates and consultations
Education
High School Diploma -
Olathe South Sr High School
Olathe, KS05.2013
Skills
- Time Management
- Microsoft Office
- Customer Service and Assistance
- Microsoft Outlook
- Microsoft Excel
- Excellent written and verbal communication skills
- Self-starter with a can do attitude
- Extremely detail oriented and able to work with minimal supervision
- Every well at Multitasking
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Benefit Service Specialist
BCInsourcing, LLC
08.2019 - Current
Customer Service Representative
Cox Automotive
04.2019 - 08.2019
Verification Specialist
TAFS, Inc. Subsidiary Of TransAm Trucking
07.2018 - 04.2019
Collection Specialist
TAFS, Inc. Subsidiary Of TransAm Trucking
11.2017 - 07.2018
Candidate Services
PSI Services LLC
08.2017 - 11.2017
Credit Card Financer
Alliance Data
05.2015 - 11.2015
Loan Processor
E - Finance Support
05.2013 - 01.2014
Administration Assistant
C & C Drywall
04.2011 - 05.2013
High School Diploma -
Olathe South Sr High School