MARISELA RUIZ
Berwyn,Illinois
Summary
Result-driven Retail Manager with a comprehensive background leading store operations, customer service, teams, employee development, merchandising, and budgets. Proven ability to generate profitability, reduce loss, and lower associate turnover. Well-versed in merchandising flows and presentations. Outstanding leadership, communication, and problem solving skills. Proficient in Microsoft Word, Excel, and Outlook. Fluent in Spanish.
Overview
25
25
years of professional experience
Work History
Store Manager
Bath and Body Works
01.2015 - Current
- Took this store from a sales volume of $2.2k to this year ending 2025 $4.4.
- Reduced shrink in the first year by over 1% and reduced it once again my second year.
- Internally promoted 5 leaders and 6 associate in less than the 11 years that I have been there being one of few stores to have consistent talent bench.
- Elevated visual standards and the overall floorset process to ensure it was executed properly.
- Elevated retailtainment in the building and the importance of front of store energy to create an amazing customer experience.
- Received numerous district awards through the months for exceeding salesplans.
Store Manager
Delias
09.2014 - 01.2015
- Elevated visual standards in the store.
- Ensured all policies and procedures were being followed.
- Elevated the hiring process to ensure the right people are in the right place.
- Motivates staff on a daily basis to ensure goals are met.
- Maintain all merchandising concepts and think outside of the box to raise profit.
Customer Experience Manager
Banana Republic
04.2012 - 09.2014
- Elevated the hiring practice and introduced group interviewing to maximize productivity.
- Monthly touch base with GM to discuss areas of customer service and operations.
- Efficient schedules created for a staff of 60+.
- Selected 2 years in a row for high potential manager in the Chicago District.
- Development plans in place for all levels of associates.
- Elevated the awareness around loss prevention to ensure that shrink was reduced and profit was the focus.
Store Manager
Ann Taylor
01.2010 - 01.2012
- Excelled in the visual AOS at the bur ridge location along with building a strong foundation of associates.
- Adapted and took over the talent AOS at the Michigan ave flagship location.
- Hired and trained over 40 associates while at the flagship.
- Strengthen my operations skills while at the Michigan ave location by taking over that AOS and ensuring that we continue to follow all policies and procedures.
- Reduced shrink at the LaSalle store from 1.35% to .16% with goal only at .62%.
- Received an award for the green initiative by reducing our wasted energy by more than 50%.
Store Manager
Marshalls
01.2001 - 01.2007
- Turned around associate turnover more than 50%, achieved profitability, and reduced shrink in the Lyons store within one year.
- Improved store operations, increased sales, and reduce product shrink by implementing strategies and tactics to enhance merchandising, employee morale, and operational procedures.
- Won multiple company awards for producing outstanding sales, turnover, and productivity results.
- Promoted regularly throughout career at company from cashier to store manager.
Education
Associate's Degree - Business Management
MORTON COLLEGE
Cicero, IllinoisSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Accomplishments
In the 11 years with Bath and Body Works I have achieved the Selling Excellence Summit the highest honor and award. Only given to 10% of the stores in the company of 1800 stores
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Bath and Body Works
01.2015 - Current
Store Manager
Delias
09.2014 - 01.2015
Customer Experience Manager
Banana Republic
04.2012 - 09.2014
Store Manager
Ann Taylor
01.2010 - 01.2012
Store Manager
Marshalls
01.2001 - 01.2007
Associate's Degree - Business Management
MORTON COLLEGE