Mariseldi Rodriguez
Phoenix,AZ
Summary
Dynamic professional with a proven track record at The Hershey Company, excelling in roles requiring exceptional organization, prioritization, and effective communication. Mastered shipping coordination and team leadership, significantly enhancing operational efficiency. Skilled in both technical support and teamwork, adept at streamlining processes for improved accuracy and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping & Receiving Lead
The Hershey Company
07.2022 - Current
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Reviewed purchase orders to verify accuracy, addressing any discrepancies before processing shipments.
- Managed the scheduling of incoming shipments, optimizing workflow and maintaining a balanced workload for staff members.
- Streamlined inventory management for improved accuracy and reduced product loss.
Production Laborer
The Hershey Company
12.2020 - 07.2022
- Operated forklifts and other heavy machinery safely.
- Assisted in training new hires on standard operating procedures, sharing expertise and promoting a culture of teamwork within the workforce.
- Maintained open lines of communication with supervisors, reporting any issues or concerns that could impact production schedules or product quality.
- Contributed to overall plant success by maintaining a positive attitude and fostering constructive relationships with colleagues across all departments.
Technical Support Representative
Education at Work
02.2019 - 12.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Waitress
Red Wok Buffet
07.2016 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - Medical Studies
Arizona State University
Phoenix, AZHigh School Diploma -
Camelback High School
Phoenix, AZ05-2017
Skills
- Loading and unloading
- Computer skills
- Stock organization
- Shipping coordination
- Teamwork and cooperation
- Time management
Certification
- Forklift Certification
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Shipping & Receiving Lead
The Hershey Company
07.2022 - Current
Production Laborer
The Hershey Company
12.2020 - 07.2022
Technical Support Representative
Education at Work
02.2019 - 12.2020
Waitress
Red Wok Buffet
07.2016 - 08.2019
- Forklift Certification
- First Aid Certification
No Degree - Medical Studies
Arizona State University
High School Diploma -
Camelback High School
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