Marisella Ramirez
Austin,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
TopGolf
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Food and Beverage Assistant Shift Lead
TopGolf
08.2020 - 08.2021
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Used communication and problem-solving skills to resolve customer complaints.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Education
Cosmetology
Professional, Salon, Academy
San Antonio, TX01.2022
Diploma -
Santa Gertrudis Academy High School
Kingsville, TX05.2020
Skills
- Point of Sale Operation
- Daily Specials Memorization
- Performance Improvement
- Sales Expertise
- Upselling
- Item Promotion
- Food Safety Understanding
- Sales Techniques
Timeline
Server
TopGolf
12.2022 - Current
Food and Beverage Assistant Shift Lead
TopGolf
08.2020 - 08.2021
Cosmetology
Professional, Salon, Academy
Diploma -
Santa Gertrudis Academy High School