Marisha Harris
Dalton,GA
Summary
Dedicated professional with strong customer service skills and a solid background in team coordination. Expertise in handling customer inquiries, resolving conflicts, and enhancing operational efficiency.
Overview
7
7
years of professional experience
2000
2000
years of post-secondary education
Work History
Assistant Team Leader
Ollie's Bargin Outlet
Dalton, Georgia
06.2025 - Current
- Assisted in coordinating team schedules and daily operations.
- Supported management in training new team members on store policies.
- Handled customer inquiries and resolved issues effectively.
Assistant Manager
Big Lots
Dalton, Georgia
05.2019 - 03.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management and restocking of merchandise.
- Handled customer inquiries and resolved complaints promptly.
- Ensured cash register accuracy and managed daily cash deposits.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Dalton High School
Dalton, GASkills
- Team coordination
- Employee training
- Customer service
- Inventory management
Timeline
Assistant Team Leader
Ollie's Bargin Outlet
06.2025 - Current
Assistant Manager
Big Lots
05.2019 - 03.2025
Dalton High School