Marisha Hollis
Carson,CA
Summary
Outgoing with experience overseeing multiple tasks successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
EEO Alternate Dispute Specialist
United States Post Office
Los Angeles, CA
2018.10 - Current
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Analyzed, and resolved 48% of discrimination complaints within required timeframes.
- Adhered to department processes, procedures and goal expectations.
Postmaster
United States Postal Service, USPS
Compton, CA
2018.05 - 2018.09
- Managed daily operations of 125 employee post office.
- Hired, trained and evaluated performance of 125 employees.
- Assisted customers in determining proper postal service to align with individual needs.
- Efficiently and kindly handled customer complaints and issues.
Manager Of Customer Service
United States Postal Service, USPS
Santa Ana, CA
2017.05 - 2018.05
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals of 98%.
- Followed through with client requests to resolve problems.
Superviosr Of Customer Service
United States Postal Service, USPS
Bellflower, CA
2016.04 - 2017.05
- Actively supported associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Education
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
Culver City, CAHigh School Diploma -
Grover Cleveland Charter High School
Reseda, CASkills
- Settlement Agreements
- Reviewing Cases
- Customer Satisfaction
- Outbound Calls
- Business Ethics
- Customer Interaction
- Resolving Disputes
- Problem Resolution
Timeline
EEO Alternate Dispute Specialist
United States Post Office
2018.10 - Current
Postmaster
United States Postal Service, USPS
2018.05 - 2018.09
Manager Of Customer Service
United States Postal Service, USPS
2017.05 - 2018.05
Superviosr Of Customer Service
United States Postal Service, USPS
2016.04 - 2017.05
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
High School Diploma -
Grover Cleveland Charter High School