Marisha N Harris
Redford,MI
Summary
Banking professional with extensive experience in branch management and customer relationship development. Proven ability to enhance operational efficiency and drive financial performance through effective team leadership. Expertise in strategic planning, sales strategy implementation, and staff development, resulting in increased branch productivity and customer satisfaction. Strong knowledge of banking regulations and a commitment to maximizing sales opportunities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Community Financial Credit Union
Detroit, MI
10.2024 - 2025
- Delivered exceptional customer service, resolving escalated complaints and building strong relationships.
- Developed strategies to achieve sales goals, successfully promoting products and services.
- Conducted interviews and hired top talent, enhancing organizational skills and capabilities.
- Established internal audit procedures to ensure accurate financial reporting and drive improvements.
- Executed performance evaluations, providing constructive feedback for employee development.
- Recruited, trained, and mentored new employees, facilitating career advancement opportunities.
- Led branch sales team to exceed sales targets and increase revenue significantly.
- Analyzed market trends to identify new sales opportunities and improve competitive positioning.
Branch Manager
Michigan First Credit Union
Detroit, MI
06.2021 - 09.2024
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Established internal audit procedures to validate and improve the accuracy of financial reporting.
- Performed banking, business administration, and financial tasks to guarantee five-star service for clients.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
- Coordinated training sessions to improve staff skills and performance levels.
- Analyzed market trends to inform business strategies and operational decisions.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Assistant Manager/Banker
Key Bank
Grosse Pointe
08.2006 - 04.2021
- Managed daily operations and customer service in fast-paced banking environment.
- Trained and mentored junior staff on bank policies and procedures.
- Coordinated branch activities to ensure compliance with regulations and standards.
- Assisted customers with account inquiries and financial products selection.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented training programs to enhance team performance and knowledge.
- Collaborated with management on strategic planning for branch growth initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Business Administration And Management
WAYNE COUNTY COMMUNITY COLLEGE
Detroit, MI01.2018
Skills
- Leadership and management
- Problem solving
- Effective communication
- Branch operations oversight
- Relationship building
- Employee development
- Operational reviews
- Coaching and mentoring
- Project management
- Financial reporting
- Team building
- Market analysis
- Customer service excellence
- Operational efficiency
- Conflict resolution strategies
- Sales strategy development
- Financial administration
- Training and development programs
- Work prioritization techniques
- Event planning coordination
- Client relationship management
Certification
Financial Coach
Mentor
Notary
Mentor
Notary
References
References available upon request
Timeline
Branch Manager
Community Financial Credit Union
10.2024 - 2025
Branch Manager
Michigan First Credit Union
06.2021 - 09.2024
Assistant Manager/Banker
Key Bank
08.2006 - 04.2021
Business Administration And Management
WAYNE COUNTY COMMUNITY COLLEGE