MARISKA BALLARD
Germantown,USA
Summary
Dynamic professional with a proven track record at Bank of America, excelling in customer service and cash management. A highly dependable team player, I leverage learning agility and multitasking skills to enhance client experiences and drive operational efficiency. Recognized for resolving issues swiftly, ensuring satisfaction, and mentoring new hires effectively.
Overview
15
15
years of professional experience
Work History
Relationship Banker
Bank of America
Rockville, MD
12.2023 - Current
- Utilized critical thinking and problem-solving skills to effectively address clients' needs
- Adhered to established processes and guidelines to prioritize clients' interests and ensure compliance with laws and regulations
- Managed cash operations, including counting, packaging currency, and auditing cash balances for accuracy
- Resolve guest and associate concerns in a friendly and positive manner
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
CUSTOMER SERVICE ASSOCIATE / LEARNING TRAINER
AMAZON STORE
Chevy Chase, MD
08.2022 - 02.2024
- Delivered exceptional customer service by answering questions, interacting with customers, and offering tailored recommendations to 30 customers daily.
- Handle phone calls regarding inquiries, canceled orders and ordering conflicts.
- Maintain thorough knowledge of store merchandise and sell store credit cards.
- Keep shelves stocked and maintain inventory, ensuring the customer has the best shopping experience possible.
- Cross-trained and supported multiple departments, ensuring seamless operations and coverage during peak times.
- Receive, stock and replenish product and use the systems to scan, process, cycle count product and check expires both on the sales floor and in Back of House.
- Trained new hires on amazon procedures, enhancing their onboarding experience for 5 new employees monthly.
- Receive, pick, and stow customer orders (25 per day), process returns (55 per day), and prepare for delivery.
PROBLEM SOLVER
AMAZON FULFILLMENT CENTER
Sparrow point, MD
11.2019 - 07.2022
- As a problem solver I researched and resolved all incoming defects (1200 daily) preventing them from going to the customer without the whole shipping order.
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing asin, damage out products and adding expiration dates to food and health products.
- Minimized customer defects through proactive problem solving, enhancing customer satisfaction.
- Resolved issues promptly and accurately, improving overall operational efficiency.
- Provided guidance to fellow associates on identifying and correcting work errors to enhance overall performance.
- Research and make new labels and barcodes for defective bar codes on items for an average of 300 per hour.
- Monitored department performance data to identify and avoid potential risks.
- Trained new hires on Amazon procedures, fostering a knowledgeable and capable workforce.
HEAD CASHIER
CECA GADIS GROUP
Port - Gentil, Gabon
12.2016 - 09.2018
- Led daily operations of store cashier team, ensuring delivery of outstanding customer service through effective guidance and direction.
- Operated POS cash register, handling 192 transactions on average daily, monitoring cash limits, and verified money counts in cash drawers at the store opening and closing to ensure accuracy.
- Counted currency, coins, and checks received, by hand or using a currency-counting machine, to prepare them for shipment and deposit to the bank for an average of $300,000 daily.
- Utilized expertise in business administration and scheduling for 25 cashiers to streamline operations and maintain compliance with policies and procedures.
- Mentored new team members on register operations, enhancing customer satisfaction and improving overall team performance.
ADMINISTRATIVE ASSISTANT BOOKKEEPER
CECA GADIS GROUP
Port - Gentil, Gabon
10.2011 - 09.2018
- Managed the entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
- Processed payroll for 220 employees, accurately calculating deductions and utilizing SAGE 100 for secure payment traceability.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Coordinated bookkeeping activities in SAGE 100, managing invoicing and accounts payable while reconciling payments with suppliers and clients.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Coached new employees on administrative procedures, company policies and performance standards.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Managed office inventory by restocking supplies and placing purchase orders, ensuring stock levels met operational needs.
Education
Relationship Banker Certificate -
LATINOS IN FINANCES
Washington, DC, USA11-2023
Data Analytics Certificate -
Pathstream
usa10-2023
Bachelor Degree - Accounting And Business Management
NATIONAL INSTITUTE OF MANAGEMENT SCIENCES ( I.N.G.S )
Libreville, GABON07-2010
High school Diploma -
Thuriaf BANTSANTSA High School
Port-Gentil, Gabon07-2006
Skills
- Financial advising
- Customer service
- Data analysis
- Computer skills (word, Excel, Tableau, SQL)
- Multitasking
- Adaptive learning
- Highly dependable
- Self Motivated
- Team player
Timeline
Relationship Banker
Bank of America
12.2023 - Current
CUSTOMER SERVICE ASSOCIATE / LEARNING TRAINER
AMAZON STORE
08.2022 - 02.2024
PROBLEM SOLVER
AMAZON FULFILLMENT CENTER
11.2019 - 07.2022
HEAD CASHIER
CECA GADIS GROUP
12.2016 - 09.2018
ADMINISTRATIVE ASSISTANT BOOKKEEPER
CECA GADIS GROUP
10.2011 - 09.2018
Relationship Banker Certificate -
LATINOS IN FINANCES
Data Analytics Certificate -
Pathstream
Bachelor Degree - Accounting And Business Management
NATIONAL INSTITUTE OF MANAGEMENT SCIENCES ( I.N.G.S )
High school Diploma -
Thuriaf BANTSANTSA High School