Marisleydi Reyes
Miami,FL
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
10
10
years of professional experience
Work History
Assistant Manager
The Great Escape Room
Coral Gables, FL
05.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Domino's Pizza
Miami, FL
09.2021 - 10.2022
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
Assistant Manager
Giardino Gourmet Salads
Doral, FL
08.2018 - 10.2020
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
Check-in Agent
Port Of Miami
Miami, FL
02.2015 - 08.2016
- Checked tickets and identifying paperwork for verification of individual identities.
- Built and maintained productive relationships with employees.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Provided clients with assistance in preparing required travel documents and forms.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL04-2023
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FLSkills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Reporting and documenting
- Team leadership
- Customer service
- Employee performance evaluation
- Policy enforcement
- Multitasking and organization
- Team motivation
- Marketing
Affiliations
- Police Explorer at Bay Harbor Islands Police Department from 2015-2019
- Varsity Basketball Player at Miami Coral Park Senior High School from 2017-2018
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Assistant Manager
The Great Escape Room
05.2022 - Current
Assistant Manager
Domino's Pizza
09.2021 - 10.2022
Assistant Manager
Giardino Gourmet Salads
08.2018 - 10.2020
Check-in Agent
Port Of Miami
02.2015 - 08.2016
Associate of Arts - Criminal Justice
Miami Dade College
Bachelor of Arts - Criminal Justice
Florida International University
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