Marisol Cortez
El Paso,TX
Summary
Systems Manager with extensive experience in developing and executing training programs that boost operational efficiency. Demonstrated ability to foster team collaboration and deliver exceptional customer service, resulting in significant performance improvements.
Overview
4
4
years of professional experience
Work History
Systems Manager
The Foot Institute
El Paso, Texas
06.2024 - Current
- Implemented protocols that improved accuracy of training outcomes.
- Developed training guides and documentation for system processes.
- Established inventory processing procedures that increased accuracy and efficiency.
- Conducted training sessions for end users to improve software usage proficiency.
Manager
Starbucks
Phoenix, Arizona
01.2024 - 06.2024
- Oversaw daily store operations, ensuring exceptional customer service and product quality standards.
- Managed baristas and staff through hiring, training, scheduling, and performance evaluations.
- Monitored inventory levels, placed orders, and maintained proper stock rotation.
- Developed strategies to enhance sales, boost customer retention, and improve profitability.
- Resolved customer complaints professionally to uphold brand image and satisfaction.
- Ensured compliance with food safety and sanitation regulations.
- Coached, mentored and trained team members in order to improve their job performance.
Regional Training Coordinator
Desert De Oro
Phoenix, Arizona
11.2022 - 01.2024
- Implemented comprehensive training programs for Whataburger faction of Desert De Oro restaurant group.
- Managed ongoing development of management teams and the Manager-In-Training program.
- Executed brand and food safety audits, improving coaching strategies for restaurants.
- Generated KPI attainment reports, analyzed outcomes, and developed action plans for leadership improvement.
- Provided direct coaching to employees through personalized, hands-on instruction.
- Trained outside candidates to meet Whataburger standards before their transfer to other locations.
- Facilitated workshops to strengthen team skills and operational knowledge.
- Collaborated with management to identify training needs within the organization.
Supervisor of Distribution Operations
HomeGoods Distribution Center
Tucson, Arizona
10.2021 - 05.2022
- Led team of 80-100 associates to achieve operational goals
- Coordinated team operations to meet daily KPIs through effective planning and execution
- Enhanced team skills through training opportunities
- Monitored safety and housekeeping standards to maintain compliance
Skills
- Multi-Unit Operations
- KPI reporting
- Budget management
- Inventory and Purchasing
- Loss Prevention
- Customer Experience Management
- Policy compliance
- Staff mentorship
- Leadership coaching
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Systems Manager
The Foot Institute
06.2024 - Current
Manager
Starbucks
01.2024 - 06.2024
Regional Training Coordinator
Desert De Oro
11.2022 - 01.2024
Supervisor of Distribution Operations
HomeGoods Distribution Center
10.2021 - 05.2022