Marisol Dreikha
APOPKA,FLORIDA
Summary
Positive and upbeat customer service experience in fast paced settings. Maintaining
professional and calm demeanor under pressure. Thriving in high volume environments
where knowledge, composure and interpersonal abilities are keys to success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
A & E Construction And Consulting LLC Dba Action G
Orlando, FL
02.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Dispatcher Office Assistant
Rescue Refrigeration & Air Conditioning
Orlando, FL
09.2020 - 01.2021
- Directed dispatching, routing and tracking of fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Sales Specialist
Holler Honda
Orlando, FL
02.2019 - 04.2020
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Retail Sales Associate
Best Buy Inc
Orlando, FL
06.2018 - 03.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Cashier
Westgate Resorts
Orlando, United States
04.2018 - 02.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Insurance Sales Agent
Fiesta Auto Insurance Centers
Orlando, FL
04.2018 - 11.2018
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Manager
Churromania
Orlando , Florida
05.2017 - 02.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Fco Miguel Jaimes Ochoa
Venezuela07.2011
Skills
- Team collaboration
● Quick learner
● Calm under pressure
● Sales expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
A & E Construction And Consulting LLC Dba Action G
02.2021 - Current
Dispatcher Office Assistant
Rescue Refrigeration & Air Conditioning
09.2020 - 01.2021
Sales Specialist
Holler Honda
02.2019 - 04.2020
Retail Sales Associate
Best Buy Inc
06.2018 - 03.2019
Customer Service Cashier
Westgate Resorts
04.2018 - 02.2019
Insurance Sales Agent
Fiesta Auto Insurance Centers
04.2018 - 11.2018
Manager
Churromania
05.2017 - 02.2018
GED -
Fco Miguel Jaimes Ochoa
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