Marisol Elento
Iron Station,NC
Summary
Adept at customer service and problem-solving, I leveraged these skills at Chick-fil-A to mentor new staff, ensuring compliance with health standards and enhancing team efficiency. My proactive approach and ability to multitask significantly contributed to improving service delivery and customer satisfaction.
Overview
5
5
years of professional experience
Work History
FOH Team Trainer
Chick-fil-A
Denver, NC
04.2024 - Current
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Explained goals and expectations required of trainees.
- Ensured all training activities complied with health and safety regulations.
FOH Team Member
Chick-fil-A
Denver, NC
08.2021 - 03.2024
FOH Team Member
Chick-fil-A
Virginia Beach, VA
08.2020 - 07.2024
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Maintained safe food handling practices to prevent germ spread.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Handled customer queries and complaints, ensuring satisfactory resolution.
Education
Associate of Applied Science - Information Technology
Gaston College
Dallas, NC12-2024
Skills
- Customer service
- Problem solving
- Team building
- Effective communication
- Multitasking and organization
- Time management
- Task prioritization
- Active listening
Timeline
FOH Team Trainer
Chick-fil-A
04.2024 - Current
FOH Team Member
Chick-fil-A
08.2021 - 03.2024
FOH Team Member
Chick-fil-A
08.2020 - 07.2024
Associate of Applied Science - Information Technology
Gaston College
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