Kayla Freeman
Birmingham
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
FOH Team Member/Trainer
Chick-fil-a
Mount Airy, MD
05.2023 - 05.2026
- Demonstrated exceptional communication skills while interacting with guests, staff, and management.
- Operated POS system efficiently to process payments accurately.
- Utilized problem-solving skills to handle difficult situations effectively.
- Assisted in training new team members on operational procedures and customer engagement techniques.
Shift Supervisor
UAB Metabolic Research Kitchen
Birmingham, AL
02.2023 - 05.2025
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Complied with company standards and policies, setting example for team members.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
Server
Laurienzo's Brick Oven Cafe
Mount Airy, MD
09.2018 - 03.2020
- Provided exceptional customer service by anticipating needs and ensuring satisfaction during dining experiences.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed cash register operations, ensuring accurate transaction processing and end-of-shift reconciliations.
Education
Master of Science - Nutrition Science
University of Alabama At Birmingham
Birmingham, AL05-2027
Bachelor of Science - Biobehavioral Nutrition And Wellness
University of Alabama At Birmingham
Birmingham05-2025
High School Diploma -
Linganore High School
Frederick, MD01-2020
Skills
- Training and mentoring
- Safe food handling
- Exceptional customer service
- Menu memorization
- Professionalism
- Team building
- Excellent communication
- Adaptability and flexibility
- Task prioritization
Certification
- Food Handler License
- IRB Training - Biomedical
- HIPAA Privacy and Security Training
- Good Clinical Practice
Awards
UAB Dean's List
Timeline
FOH Team Member/Trainer
Chick-fil-a
05.2023 - 05.2026
Shift Supervisor
UAB Metabolic Research Kitchen
02.2023 - 05.2025
Server
Laurienzo's Brick Oven Cafe
09.2018 - 03.2020
Master of Science - Nutrition Science
University of Alabama At Birmingham
Bachelor of Science - Biobehavioral Nutrition And Wellness
University of Alabama At Birmingham
High School Diploma -
Linganore High School