Marisol Flores de Topete
Lemoore,CA
Summary
Dynamic front desk receptionist with proven expertise at Costanoa Lodge and Resort, enhancing guest retention through exceptional customer service and efficient check-in processes. Skilled in cash handling and relationship building, I excel in multitasking and maintaining a welcoming environment, ensuring a seamless experience for all visitors.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Retail Worker
Salinas Monterey KOA
02.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Organized and maintained files and records to ensure up-to-date documentation.
- Answer phone calls, book reservations over the phone and in person.
- Cash and credit card transactions.
Front Desk Receptionist/Retail Worker
Riverland
11.2023 - 02.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
- Cash and credit card transactions.
- Booked reservations over the phone and in person.
- Did inventory for the store
Retail Cashier/
Lake Siskiyou Camp Resort
04.2023 - 11.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped at the restaurant serving and prepping.
- Helped in the Housekeeping department.
- Cash and Credit card transactions.
- Helped with inventory and keeping store stocked and organized.
- Operated cash register to record transactions accurately and efficiently.
Front Desk Receptionist/ Housekeeper/Retail Supervisor
Costanoa Lodge and Resort
10.2017 - 01.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Streamlined check-in processes, reducing wait times for guests.
- Worked in the housekeeping department cleaning, doing schedule, ordering merchandise.
- Worked in the General Store doing cash and credit card transactions.
- Ordered merchandise and did inventory.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
High School Diploma -
Pescadero Hight School
Pescadero, CA06-2004
Skills
- Customer service
- Cash handling
- Listening skills
- Telephone etiquette
- Team collaboration
- Problem-solving skills
- Verbal and written communication
- Hospitality services
- Multitasking and organization
- Decision-making
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Courteous and professional
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist/Retail Worker
Salinas Monterey KOA
02.2024 - 12.2024
Front Desk Receptionist/Retail Worker
Riverland
11.2023 - 02.2024
Retail Cashier/
Lake Siskiyou Camp Resort
04.2023 - 11.2023
Front Desk Receptionist/ Housekeeper/Retail Supervisor
Costanoa Lodge and Resort
10.2017 - 01.2023
High School Diploma -
Pescadero Hight School