MARISOL GÓMEZ CUÉLLAR.
Bachelor's Degree In Business Creation And Development
Chihuahua,Chihuahua
Summary
Business & Process Analyst with experience optimizing workflows, improving data accuracy, and supporting digital transformation. Skilled in intermediate Excel automation, process documentation, and cross-functional collaboration. Known for structured problem-solving, adaptability, and delivering clear, efficient operational solutions.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Business & Process Analyst Intern
GARMA Services.
08.2025 - 01.2026
- Implemented digital organization systems across multiple departments, improving file retrieval and reducing search time by ~60%.
- Built Excel dashboards with automated formulas, KPIs, and conditional formatting to track insurance policies, reducing manual errors and improving visibility.
- Standardized administrative workflows (renewals, payments, customer communication), reducing processing time and increasing task consistency.
- Digitized operational processes through Microsoft 365, supporting the transition from manual to digital tools for the operations team.
- Designed structured WhatsApp Business communication flows to improve customer response time and documentation accuracy.
- Provided clear and organized documentation for day-to-day procedures, improving team training and internal alignment.
Professional Intern
DIMANOR
11.2024 - 05.2025
- Developed three complete training manuals tailored to different operational areas (Supply Chain, Logistics, and Master Data), improving clarity and standardizing employee onboarding.
- Enhanced internship experience by actively participating in team projects and collaborating with colleagues.
- Adapted quickly to new processes and technologies, contributing effectively to multiple internal tasks.
- Sought feedback from supervisors regularly to identify areas for improvement and implemented constructive suggestions proactively.
Social Service
ANSPAC
01.2023 - 05.2024
- Designed and implemented an improved educational guide system for children's learning programs.
- Reorganized and restructured content to make sessions clearer, more engaging, and easier for instructors to deliver.
- Supported team coordination and contributed to continuous improvement of educational materials.
- Demonstrated strong adaptability by learning new processes quickly and applying feedback effectively.
Education
BBA - Business Creation and Development
TecMilenio University
Chihuahua, Chihuahua, México. 05.2001 -
Skills
Teamwork
Time management
Problem-solving abilities
Multitasking
Workflow optimization
Administrative support
Certification
Certified in service hub software by HubSpot Academy.
Timeline
Organisational Psychology | Psicología organizacional
12-2025
Sales | Ventas
12-2025
Market intelligence | Inteligencia de mercados
12-2025
Business & Process Analyst Intern
GARMA Services.
08.2025 - 01.2026
Professional Intern
DIMANOR
11.2024 - 05.2025
Social Service
ANSPAC
01.2023 - 05.2024
BBA - Business Creation and Development
TecMilenio University
05.2001 -