Kelly Reinhardt
Analyst
Austin,TX
Summary
Focused and analytical professional offering over 4 years experience in effectively creating and improving data-driven reporting, with a high capacity and desire for learning. Talented in administering ERP software, troubleshooting, and enhancing connectivity to other platforms to boost functionality, efficiency, and user experience. Ability to leverage diverse background for creative problem solving and process improvement.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Analyst - Business Performance/Process Integration
SKG, Inc.
Austin, TX
10.2017 - 04.2022
- Created custom reporting & KPIs by querying ERP databases and pulling data from CRM platform to provide information & visualizations to C-suite, as well as Finance, Operations, and Sales teams, which helped facilitate 71% increase in sales within first 2 years of employment.
- Analyzed financial and transactional information to derive key insights, and audited for accuracy.
- Assessed regularly delivered reporting to optimize cadence, audience, and content, while also handling on-demand ad-hoc report requests, as needed, and within specific timeframes.
- Administered and customized complex proprietary ERP software used by over 80 employees, and conducted monthly system analysis.
- Established and maintained EDI with multiple vendors, and connected ERP software to other platforms using API integration to improve efficiency and promote better functionality for users.
- Investigated system issues and quickly implemented resolutions to minimize downtime.
- Taught end users to navigate ERP system by developing and presenting training sessions and documents.
- Recommended process improvements to optimize business performance and operational agility.
- Wrote clear, thorough SOPs and instructional process & policy documents.
- Identified direct connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Consultant and Personal Assistant
Twelve Star Massage/Martina Gonzales, LMT, MTI
Elgin, Texas
07.2017 - 10.2017
- Provided financial and operational consulting services for launching new business, researched appropriate and desirable spaces for lease, created budget, and wrote/edited copy for over 15 intake forms, promotional materials, invoices, and website.
Medical Practice Manager
Performance Wellness
Austin, Texas
02.2011 - 07.2017
- Managed daily operations for high-volume sports injury rehabilitation practice treating 70+ patients daily.
- Instrumental in increasing revenue by 30% and greatly reducing supplies/materials costs through meticulous practice management, research, better billing practices, increased focus on patient satisfaction and retention, and expansion of offered services and therapies.
- Analyzed financial data and created reporting to provide business insights and highlight trends.
- Administered EHR software to maximize efficiency while maintaining security and HIPAA compliance.
- Developed and updated administrative procedures, policies, and standards to maintain compliance in rapidly changing healthcare industry, and to identify areas for process improvement.
- Determined staffing requirements, and interviewed, hired, and trained new employees, providing direct supervision, guidance in handling complex tasks and issues, ongoing staff development, and continuing education to 15 employees.
- Audited records for completeness, accuracy, and compliance with OIG regulations.
Education
Bachelor of Fine Arts - Studio Art
University of Texas At Austin
Sep.1999 - Jun.2004
Bachelor of Arts - English
University of Texas At Austin
Feb.2008 - Jun.2008
Skills
Research & Analysis
Impeccable Written & Verbal Communication
ERP and EHR Software Administration
Excel, PowerQuery & PowerPivot, SharePoint
Self-motivation, Organization & Time Management
Adaptability
Business and Financial Acumen
Process Improvement
API Integration
Hybrid & Remote-ready - Teams, Zoom, Trello, Airtable
Data-driven Reporting & Insights
Accuracy & Consistency
Applied Knowledge
Creativity & Problem Solving
Teamwork
Quote
Being skilled at finding answers is worth vastly more than already knowing them - it is a currency that is accepted everywhere.