Marisol Hernandez
San Jose,CA
Summary
Enhancing customer satisfaction and landscape quality, notably as a temp helper. Skilled in landscape maintenance and problem-solving, demonstrating a strong work ethic and team collaboration. Achieved significant improvements in client relations and outdoor area aesthetics, leveraging expertise in hand and power tool operation. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Landscaper
Temp Helper
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Applied proper pest management techniques for maintaining healthy landscapes without compromising environmental safety.
- Removed debris and waste from outdoor areas.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Costumer Representative Relations
Irvine Company Apartment Communities
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Public Safety Officer
Stanford University Department of Public Safety
10.2014 - 03.2022
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Patrolled assigned areas on foot, or by vehicle.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Education
No Degree - Criminal Justice
Foothill College
Los Altos, CAHigh School Diploma -
Santa Clara High School
Santa Clara06.2008
Skills
Strong Work Ethic
Flexible and Adaptable
Customer Service
Landscape maintenance
Responsible and Punctual
Team Collaboration
Residential Landscaping
Trimming and weeding
Attention to Detail
Problem-Solving
Hand and Power Tool Operation
Languages
Spanish
Native or Bilingual
Timeline
Costumer Representative Relations
Irvine Company Apartment Communities
11.2022 - Current
Public Safety Officer
Stanford University Department of Public Safety
10.2014 - 03.2022
Landscaper
Temp Helper
No Degree - Criminal Justice
Foothill College
High School Diploma -
Santa Clara High School
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