Marisol Key Escobar
Anderson,CA
Summary
Dynamic professional with a proven track record at Serf & Javi Mexican Restaurant, excelling in guest engagement and exceptional customer service. Skilled in food sales promotion and adept in teamwork, I've significantly enhanced customer satisfaction and operational efficiency. Fluent in foreign languages, I bring a versatile skill set and a collaborative spirit to exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Server, Cook's Assistant
Serf & Javi Mexican Restaurant
01.2023 - 09.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
Cook's Assistant
Joes Giant Orange
08.2022 - 12.2022
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Distributed food during busy peak periods to drive customer satisfaction.
- Monitored food quality and temperature for safe consumption.
- Enhanced kitchen efficiency by prepping ingredients for complex dishes prior to rush hours.
Server
Puerto Vallarta Mexican Restaurant
02.2021 - 08.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Carlitos Mexican Restaurant
03.2020 - 02.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Store Owner
Mobile Outfitters
02.2016 - 01.2019
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
Cashier
Mexico Lindo
05.2010 - 01.2013
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Independant Study
Anderson, CA04.2010
Skills
- Exceptional customer service
- Guest Engagement
- Food sales and promotion
- Foreign language proficiency
- Food inspection
- Adaptable and Flexible
- Active Listening
- Teamwork and Collaboration
Cooking, Bartending, Catering
Growing up in the bar and restaurant business, made sense to look deeper into creating in my free time. Bartending at private events such as The Red Bluff Rodeo, Monster Trucks, Wedding's etc. Catering for especial moments such as sports events and private party's. Cooking for my friends and family is a very rewarding experience do to the fact that i strongly believe it brings people together from all walks and situations in life.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server, Cook's Assistant
Serf & Javi Mexican Restaurant
01.2023 - 09.2023
Cook's Assistant
Joes Giant Orange
08.2022 - 12.2022
Server
Puerto Vallarta Mexican Restaurant
02.2021 - 08.2022
Server
Carlitos Mexican Restaurant
03.2020 - 02.2021
Store Owner
Mobile Outfitters
02.2016 - 01.2019
Cashier
Mexico Lindo
05.2010 - 01.2013
High School Diploma -
Independant Study
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