Malea Redmond
Newton,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server/Cook's Assistant
Bubs grub hub
Charlotte, North Carolina
01.2024 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Placed orders.
- Described menu items.
- Assisted the cook.
- Cleaned the food truck.
- Managed payments throughout the day.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Sales Associate
Oriellys Auto Parts
Newton, North Carolina
03.2023 - 04.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and mechanical knowledge.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
Office Assistant
Food Lion
Newton, North Carolina
01.2022 - 02.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Handled deposits nightly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or gift cards.
Server
Showmars
Charlotte, North Carolina
10.2016 - 07.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
High School Diploma -
Hopewell High School
Charlotte, NC03-2018
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
- Hostess support
- Daily specials memorization
- Table resetting
- Order delivery practices
- Server training
- High-volume dining
- Food safety practices
- Point of sale system
- Table setting knowledge
- Sales expertise
- Exceptional customer service
- Positive and professional
- Organization
- Efficiency
- Effective customer upselling
Timeline
Server/Cook's Assistant
Bubs grub hub
01.2024 - 08.2024
Sales Associate
Oriellys Auto Parts
03.2023 - 04.2024
Office Assistant
Food Lion
01.2022 - 02.2023
Server
Showmars
10.2016 - 07.2020
High School Diploma -
Hopewell High School
Some College (No Degree) -
Central Piedmont Community College