Tracie Rivera
Kissimmee,FL
Summary
Talented server offering excellent sales and customer relations abilities developed over 17 year of hands-on food service experience. Skillfully connect with customers and promote items to boost revenue. Work well with staff and managers of all backgrounds to increase efficiency and sales revenue.
Overview
23
23
years of professional experience
Work History
Server/ Hostess / Runner / Server Assistant
Gaylord Palms-MOOR
Kissimmee, Florida
11.2018 - Current
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations at all times.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries. Strength in Food Allergies.
- Entered orders, delivered food and beverages, and processed payments.
- Performed side work duties.
- Uphold high sanitation and safety standards while delivering and serving food.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Cleaned and reset tables quickly between each customer group.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Wine knowledge and training.
- Trained new server staff on menu items, service protocols, and POS system operation for seamless operations.
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
Server/ Bistro Lead
American Girl Bistro
Orlando, Florida
10.2014 - 10.2018
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Fostered fun atmosphere and family-style work environment.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Cleaned and reset tables quickly between each customer group.
- Controlled the flow of food from the kitchen to the dining table.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Uphold high sanitation and safety standards while delivering and serving food.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Trained new servers in restaurant procedures and customer service standards.
Server/ Service Leader
Perkins
Kissimmee, Florida
01.2011 - 05.2016
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Trained new servers in restaurant procedures and customer service standards.
- Assisted guests with making menu choices.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Used POS system to accurately input orders and process payments.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Handled as many as 16 tables at once with high service quality.
Server
The Pub
Davenport, Florida
01.2004 - 03.2010
- Greeted all guests with smile and friendly greeting.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Used POS system to accurately input orders and process payments.
- Performed side work duties.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Trained new servers in restaurant procedures and customer service standards.
Education
Associates - Marketing and Management
Coastal College of Georgia
Brunswick, Georgia06.2000
Skills
- 17 years serving experience and Restaurant experience
- Ability to multi task
- Excellent communication skills
- State certified in Basic and Managers food handling
- Guest service focused
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Allergy awareness
- Banquet coordination
- Hostess support
Timeline
Server/ Hostess / Runner / Server Assistant
Gaylord Palms-MOOR
11.2018 - Current
Server/ Bistro Lead
American Girl Bistro
10.2014 - 10.2018
Server/ Service Leader
Perkins
01.2011 - 05.2016
Server
The Pub
01.2004 - 03.2010
Associates - Marketing and Management
Coastal College of Georgia