Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisol Lemus Herrera

Moreno Valley,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Store Manager

SUBWAY®Restaurants
10.2019 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Assistant Store Manager

Little Caesars Pizza
05.2016 - 11.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.

Customer Service Representative

Stater Brothers Markets
04.2017 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answeredcustomer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Grand Terrace High School At The Ray Abril Jr. Edal Complex
Grand Terrace, CA
05.2016

No Degree - Accounting And Business Management

San Bernardino Valley College
San Bernardino, CA
06.2025

Skills

  • Quality Assurance Controls
  • Problem-Solving Ability
  • Customer Service
  • Financial Statements
  • Staff Supervision
  • Effective Written and Verbal Communication
  • Desktops, Laptops and Mobile Devices

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

SUBWAY®Restaurants
10.2019 - Current

Customer Service Representative

Stater Brothers Markets
04.2017 - 05.2019

Assistant Store Manager

Little Caesars Pizza
05.2016 - 11.2019

High School Diploma -

Grand Terrace High School At The Ray Abril Jr. Edal Complex

No Degree - Accounting And Business Management

San Bernardino Valley College

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Marisol Lemus Herrera