Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Cook

Christiansburg,VA

Summary

Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Store Manager

SUBWAY®Restaurants
08.2022 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Customer Success Specialist

Wells Fargo
09.2020 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.

Department Manager

MKG Enterprises
05.2016 - 08.2020
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Education

Associate Of Applied Business - Business Management

NRCC
Dublin, VA
07.2008

Skills

  • Team Leadership
  • Verbal and Written Communication
  • Inbound Phone Call Management
  • Quality Assurance Controls
  • Call Center Operations
  • Microsoft Access
  • Microsoft Dynamics

Timeline

Store Manager

SUBWAY®Restaurants
08.2022 - Current

Customer Success Specialist

Wells Fargo
09.2020 - 08.2022

Department Manager

MKG Enterprises
05.2016 - 08.2020

Associate Of Applied Business - Business Management

NRCC

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Brittany Cook