Marisol Martinez
Greensboro,NC
Summary
Dynamic and dedicated professional with extensive experience as a Nanny for the Munk Family, excelling in child development and conflict resolution. Proven ability to foster nurturing environments and enhance cognitive growth through engaging activities. Strong team collaboration and customer service skills, ensuring safety compliance and positive family relationships.
Overview
12
12
years of professional experience
Work History
Nanny
Munk Family
06.2020 - 01.2025
- Coordinated daily activities and schedules for children, promoting routine and structure.
- Implemented educational games, enhancing cognitive development and learning engagement.
- Monitored nutritional needs, preparing balanced meals to support healthy growth.
- Fostered a safe environment, ensuring compliance with child safety regulations and guidelines.
- Developed strong communication with parents, providing regular updates on child progress and behavior.
- Resolved conflicts among children effectively, teaching conflict resolution skills through guided discussions.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Engaged with children on age-appropriate level.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Taught children basic life skills, manners and personal hygiene.
- Regularly traveled with family to help with vacation activities and childcare.
Server
Tessa
09.2016 - 2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new servers on menu offerings, service standards, and best practices.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Implemented suggestions for menu improvements based on guest feedback and preferences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Estancia 460
06.2013 - 09.2017
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables and ensured timely food and beverage delivery.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer payments accurately using point-of-sale systems.
- Participated in daily team briefings to discuss service goals and special promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma - Business Administration
Norman Thomas High School
Manhattan, MTCriminal Justice
ASA College
Manhasset, NYSkills
- Child development
- Meal preparation
- Conflict resolution
- Safety compliance
- Positive reinforcement
- Time management
- Team collaboration
- Customer service experience
Languages
Spanish
Native or Bilingual
Timeline
Nanny
Munk Family
06.2020 - 01.2025
Server
Tessa
09.2016 - 2019
Server
Estancia 460
06.2013 - 09.2017
High School Diploma - Business Administration
Norman Thomas High School
Criminal Justice
ASA College