MARISOL MERALES
Lucama,NC
Summary
Committed and hardworking tax assistant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tax Assistant
Wilson County Tax Department
11.2019 - Current
- Collects current and delinquent taxes over the counter and through the mail; calculates, certifies, and collects taxes due; provides receipts, records payment received to proper accounts and enters appropriate data into computer; processes pre-payments providing taxpayer or attorneys with receipts; balances cash drawer
- Assists taxpayers by phone or in person with inquiries regarding tax payments, responding to questions or referring taxpayer to appropriate officials; assists attorneys, lending institutions and others in determining back or current taxes due; assists taxpayers with listing real and personal property
- Determines persons with overdue taxes and prepares notices of delinquent taxes to be mailed; processes and sends garnishment and bank attachment notices to taxpayers' employers; researches records to verify identity of taxpayer and to locate taxpayers' current employers; maintains files of garnishments and attachments
- Maintains and balances cash drawers; balances and prepares daily deposits; secures payments in safe
- Prepares refund requests for reimbursement of overpayments
- Issues mobile home permits and beer/wine licenses
- Processes and sorts incoming or outgoing mail
- Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues
Waitress
El Charro Grande Mexican Restaurant
04.2015 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
HIGH SCHOOL DIPLOMA -
WEST JOHNSTON HIGH SCHOOL
Benson, NCAssociate of Arts -
WAKE TECHNICAL COMMUNITY COLLEGE
Raleigh, NC12.2023
Skills
- Customer Satisfaction
- Spanish Speaking
- Critical Thinking
- Strong Work Ethics
- Accounting Skills
- Reliable
Certification
Certified Assistant Tax Collector
County Personal Property Appraiser I
Timeline
Tax Assistant
Wilson County Tax Department
11.2019 - Current
Waitress
El Charro Grande Mexican Restaurant
04.2015 - Current
HIGH SCHOOL DIPLOMA -
WEST JOHNSTON HIGH SCHOOL
Associate of Arts -
WAKE TECHNICAL COMMUNITY COLLEGE
Certified Assistant Tax Collector
County Personal Property Appraiser I
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