Marisol Pruneda
Mission,TX
Summary
Dynamic and dedicated professional with extensive experience at Aquatots Swim School, excelling in customer service and child supervision. Proven ability to develop engaging lesson plans and foster positive learning environments. Recognized for strong time management and active listening skills, enhancing student progress and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Swim Instructor
Aquatots Swim Centre
McAllen, TX
05.2023 - 05.2024
- Instructed swim lessons for children, ensuring safety and proper technique.
- Developed individualized lesson plans to accommodate diverse skill levels.
- Monitored student progress, providing feedback to enhance swimming abilities.
- Implemented engaging activities to foster a positive learning environment.
- Assisted in maintaining pool cleanliness and adherence to safety protocols.
- Collaborated with parents to discuss student performance and areas for improvement.
- Participated in staff training sessions to refine teaching techniques and strategies.
- Taught daily swim instruction to students varying in ages and skill levels.
Front Desk Receptionist
Aquatots Swim Centre
McAllen, TX
03.2023 - 05.2024
- Greeted and assisted clients, ensuring a welcoming environment for visitors.
- Managed appointment scheduling, optimizing staff availability and service efficiency.
- Handled customer inquiries and concerns, providing accurate information and support.
- Processed payments and maintained financial records for transactions with precision.
- Trained new staff on front desk procedures and customer service protocols.
- Implemented office organization strategies, improving retrieval of information and materials.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
Receptionist
Sol Beauty Hair Salon
Mission, TX
06.2022 - 12.2022
- Scheduled appointments for clients.
- Greeted and welcomed clients in a friendly and professional manner, ensuring a positive first impression
- Efficiently checked-in clients for their appointments
- Handled cash transactions accurately and securely, processing payments for services rendered
- Assisted with salon marketing efforts by promoting special offers or events to clients during check-in or check-out process
Education
High School Diploma -
Memorial High School
McAllen, TX06.2024
Skills
Customer service
Patience and empathy
Child supervision
Creative thinking
Professionalism and punctuality
Student and class monitoring
Public speaking confidence
Time management
Active listening
Reliable and responsible
Cooperative attitude
Certification
Substitute Teacher Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Swim Instructor
Aquatots Swim Centre
05.2023 - 05.2024
Front Desk Receptionist
Aquatots Swim Centre
03.2023 - 05.2024
Receptionist
Sol Beauty Hair Salon
06.2022 - 12.2022
High School Diploma -
Memorial High School