Marisol Reyes Serrano
Phoenix,AZ
Summary
Organized and reliable professional skilled in managing multiple priorities while maintaining a positive attitude. Demonstrates a strong commitment to quality in task completion and upholds a professional demeanor. Quick learner with effective communication and organizational abilities, contributing to team success.
Overview
6
6
years of professional experience
Work History
Receptionist
Dr. John Harman Dental Care
12.2022 - 12.2024
- Managed incoming calls and emails, addressing patient inquiries regarding treatments and appointments.
- Handled financial processes for payments, insurance claims, and billing inquiries.
- Verified patient records, ensuring accurate updates of health histories and treatment plans.
- Scheduled and coordinated patient appointments to optimize dentist time and manage cancellations.
- Developed treatment plans and communicated process details to patients.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
Restaurant Server
McArthur’s
04.2021 - 09.2022
- Maintained comprehensive knowledge of menu items and specials, including ingredients and preparation methods.
- Ensured prompt table setting maintenance by removing courses, replacing utensils, and refilling beverages.
- Explained menu items, recommending options suitable for food allergy concerns.
- Promoted exceptional service through enthusiastic interactions with guests.
- Upheld a clean and inviting dining environment to enhance guest comfort.
Server
Tacos Mi Ranchito Mexican Grill
08.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Education
Associate in science -
Phoenix college
05.2020
Equine Science
Scottsdale Community College
9000 E Chaparral Rd, Scottsdale, AZ 8525605-2027
Skills
- Leadership strength
- Strong problem-solving skills
- Excellent Communication
- Outgoing personality
- Languages-English & Spanish
- Time management
- Strategic planning
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Dr. John Harman Dental Care
12.2022 - 12.2024
Restaurant Server
McArthur’s
04.2021 - 09.2022
Server
Tacos Mi Ranchito Mexican Grill
08.2018 - 01.2020
Associate in science -
Phoenix college
Equine Science
Scottsdale Community College
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