Marisol Rodriguez
City of Waterbury
Waterbury,CT
1
Language
19
years of professional experience
Detail-oriented Administrative and Legal Professional with 13 years of experience in educational, government, and legal sectors. Expertise in office management, record-keeping, and secure information handling enhances operational efficiency and compliance. Holds an Associate's degree in Legal Studies and a Paralegal Certificate, demonstrating a commitment to excellence in customer service and effective multitasking.
Work History
School Secretary
3 Years 11 Months- Assist in student enrollment and transfer processes to ensure smooth transitions for students.
- Help front office operations, deliver essential support to principal, staff, students, and parents.
- Maintain accurate student records using district information systems to ensure compliance with regulations.
- Answer calls and greet visitors and parents to facilitate office operations.
- Handle sensitive student and staff information with discretion and in accordance with privacy laws.
- Ensure protection of sensitive information pertaining to students and staff by adhering to established privacy regulations.
- Support special projects to support school initiatives and improve operational efficiency.
- Perform clerical and administrative support duties to optimize workflow procedures.
- Manage inventory levels for school office supplies. Facilitate accurate purchase transactions by entering requisitions into Lawson and confirming account integrity.
- Facilitate material preparation, coordinate substitute teacher assignments, and manage office supply inventory.
- Coordinate communication between faculty, parents, and students for effective information flow.
Bilingual Customer Service Representative
11 Months- Managed high call volume in company call center, delivering member services information and assistance with website navigation.
- Resolved customer concerns through effective de-escalation techniques while maintaining a calm and friendly demeanor.
- Instructed customers on special pricing and company offerings.
- Educated customers on billing procedures and facilitated payment option setup.
- Assessed client accounts and identified necessary services for optimal support.
- Ensured compliance with privacy and security standards for customer information.
Administrative Clerk I & Temp Paralegal
3 Years 8 Months- Answered approximately 100 incoming calls in a call center providing customer support to CT residents regarding jury summons.
- Updated and verified demographic data while managing information processing through computer database systems.
- Handled the processing of incoming jury summons materials, batched and scanned incoming mail.
- Documented and managed call logs within computer database to ensure accurate record-keeping.
- Assisted in the training of new staff
Part-time Legal Secretary/ Paralegal
4 Years 7 Months- Handled phone inquiries and documented messages to ensure prompt follow-up.
- Scheduled appointments to ensure efficient time management and client satisfaction.
- Composed professional correspondence to ensure clear communication.
- Oversaw front office operations to ensure efficient workflow and customer service.
- Reviewed and revised medical records, ensuring timely updates and adherence to regulatory standards.
- Managed supply ordering processes to ensure timely availability of materials.
- Managed front office
- Assisted in organization of client files, ensuring timely opening and closing to maintain operational efficiency.
- Facilitated efficient communication by faxing, copying, and systematically filing essential documents.
- Managed attorney schedule coordinating appointments and court dates efficiently.
- Maintained organized case files and documentation for seamless access and retrieval.
- Communicated effectively with clients, providing updates on case progress and next steps.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Organized files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Scheduled and made appointments for attorney.
Education
Associate's of Science - General Studies
Associate's of Science - Legal Studies
Certificate - Paralegal Studies
Upper secondary education
Skills
Administrative skills
Time management
Document preparation
Strong organization
Records management
Effective communication
Service excellence
Languages
Spanish
Native or Bilingual
Awards
Phi Theta Kappa Honor Society
Additional Experience
- Substitute Paraprofessional- ESS, Bristol, Bethany, Wolcott CT (11/2021-7/2022)
- Record Specialist II-Hillsborough County Tampa Fl, (Dec 2019)
- Bilingual Admin Associate I-Waterbury CT (9/2018-11/2019)
Timeline
School Secretary
City of Waterbury
09.2022 - CurrentRead More
Bilingual Customer Service Representative
Copart Inc
08.2020 - 07.2021Read More
Administrative Clerk I & Temp Paralegal
State of Connecticut Judicial
12.2013 - 08.2017Read More
Part-time Legal Secretary/ Paralegal
Attorney Mark Wawer
05.2007 - 12.2011Read More
Branford Hall Career Institute-Southington Campus
Certificate from Paralegal Studies
Read More
Post University
Associate's of Science from Legal Studies
Read More
Naugatuck Valley Community College
Associate's of Science from General Studies
Read More