Marisol Serrano
Brandon,FL
Summary
Compassionate leader with strong relationship-building skills in diverse settings. Experienced in mentoring staff and developing tailored support strategies, committed to empowering individuals and enhancing community engagement.
Overview
1
1
Certification
Work History
Program Manager
Sevita Florida Mentor
2025 - 2026
- Lead and mentor staff while creating a structured, supportive environment that promotes independence, life skills, and personal growth for adults with disabilities.
- Develop individualized support plans and collaborate with families, healthcare providers, and interdisciplinary teams to meet diverse learning and behavioral needs.
- Manage residential home budgets, develop spending plans, oversee inventory, and lead staff training, supervision, and monthly team meetings.
- Maintain program compliance, oversee documentation, and ensure a safe, inclusive environment that supports participant success.
ADT Instructor
High5
2023 - 2025
- Designed and delivered engaging, differentiated instruction focused on life skills, communication, and social development for adults with unique abilities.
- Built strong relationships with participants, families, caregivers, and staff to support individualized learning and consistent communication.
- Planned educational events, community outings, and enrichment activities that promoted teamwork, independence, and real-world learning.
- Supervised daily program operations, assisted with staff training, scheduling, and summer programming to ensure a positive learning environment.
Family Case Manager
Childrens Network of Hillsborough County
2022 - 2023
- Supported children and families by collaborating with schools, community agencies, and service providers to address educational and developmental needs.
- Conducted assessments, home visits, and case planning while maintaining accurate documentation and compliance with state regulations.
- Built trusting relationships using trauma-informed practices and culturally responsive communication to support family engagement.
- Managed multiple cases while demonstrating strong organization, problem-solving, advocacy, and communication skills in a fast-paced environment.
Operations Coordinator
ABM Industries
2017 - 2020
- Coordinated employee onboarding, scheduling, and training while promoting teamwork and organizational effectiveness.
- Maintained payroll, scheduling, and personnel records with accuracy and strong attention to detail.
- Collaborated with multiple departments to ensure efficient operations, clear communication, and policy compliance.
- Fostered a safe, organized work environment while supporting daily operations and continuous process improvement.
Education
Bachelor of Arts - Communications
Kean University
Union, NJ05-2016
Skills
- Case management
- Staff development
- Task delegation
- Budget Control
- Relationship building
- Program leadership
Certification
- [First Aid/CPR/AED], [The American National Red Cross] - [April 2025-April 2027]
Timeline
Program Manager
Sevita Florida Mentor
2025 - 2026
ADT Instructor
High5
2023 - 2025
Family Case Manager
Childrens Network of Hillsborough County
2022 - 2023
Operations Coordinator
ABM Industries
2017 - 2020
Bachelor of Arts - Communications
Kean University