Hi, I’m
MARISOL SERRATO
Administrative Assistant
Oakley,CA 94561
Summary
I'm a dedicated bilingual (Spanish-English) HR administrative assistant and coordinator with over 15 years of experience. My roles have been in different work settings. I have experience answering a high volume of calls and assisting customers and patients with new consultations, follow-up appointments, and procedures regarding the trade of work I'm doing for the particular job. I have provided technical support for office devices, troubleshooting them as needed. I enjoy working in a fast-paced environment. I love multi-tasking: data entry, filling out diverse forms, patient and customer check-in, following up on voice messages, general questions, filing, creating accounts, and invoicing. I have also assisted with accounts receivable and payable. Also keeping track of all orders, purchases, PO tracking, sales, and reviewing vendor invoices. I have maintained a high volume of records and a filing system for the companies I have worked for. I have created, printed, and laminated job posts for job safety procedures on the job site. Distributed memos to employees, updating them with different regulations from the company.
Overview
23
years of professional experience
Work History
Contra Costa County Employment And Human ServicesConcord, CA 94520
CSB Clerk
09.2023 - Current
Job overview
- For Reference contact Theodore Trinh (Supervisor) CSB Dept.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Interacted with contractors by phone and email to provide information and ask for documents needed.
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain a smooth flow of operations.
- Routed documents and messages to correct departments and staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Utilized office management software to record and track contract information.
- Compiled and analyzed data to produce reports.
- Reviewed files, contracts, records, creating, logging of tickets, and other documents to obtain information to respond to requests or see if any documents are needed.
- Supported staff on special assignments.
- Input data into spreadsheets and databases.
Dependable Roofing- Jose Rodriguez -Supervisor Oakley, CA. 94561
Administrative Assistant
06.2020 - 04.2023
Job overview
- Dependable Roofing for Reference call (925)584-4748 Jose Rodriguez- supervisor-my manager when I worked here.
- Assisting customers with new consultations, follow-up appointments, and procedures
- Worked in a fast-paced environment
- Multi-tasked: data entry, filling out diverse forms customer check-in for appointment with supervisor or Yard Purchase, following up on voice messages and general questions, filing, and creating accounts
- Troubleshooting devices as needed
- Maintained high volume of records updating filing system
- Created, printed, and laminated job posts for job safety procedures on the job site
- Kept track of all orders, purchases and sales and reviewed vendor invoices
- Provided technical support during software installation or configuration
- Verify inventory computations by comparing them to physical counts of stock and investigating discrepancies or errors
- Demonstrated equipment functions and features to machine operators
- Bilingual Customer Service: Spanish and English answering a High Volume of calls
- Managed Calendar, updating and setting up appointments, Data entry and email responses to internal and external customers
- Updated Excel sheets for Accounts
- Updated multiple previous-year and actual-year accounts by researching information on existing and past-due Due Accounts
- Followed-Up on Invoices and emailed -to collect payments and Coordinate payment pick-up
- Researched checks received to upload to the correct Account
- Managed Account Receivable, Accounts Payable
- Created new spreadsheets for Vendors purchases and Tile Yard Sales
- Use of various office equipment: fax, scanner, copy machine, card terminal
- Over-the-counter Tile sales
- Opened and Closed of Petty Cash Box - Matching all sales transactions with weekly Closing Date of Petty Cash Box and doing weekly Reports
- Various software applied: Microsoft Windows, Excel, Word, Power point.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
City of OaklandOakland, CA 94612
Administrative Assistant
06.2019 - 09.2019
Job overview
- Directed public and city employees to different city departments
- Managed phone lines and appropriately transferred calls to the correct department
- Updated daily calendar events
- Assisted city employees with various city forms as needed
- Responsible for Outgoing and Incoming of Mail Correspondence and Mail Distribution by Department
- Calendar Management for Reservation of Classrooms for City Meetings
- Email Management also replied to Internal and External customers and City Employees
- Assisted with payroll and accounts receivable and payable
- Maintained the file room up-to-date and organized with active and Inactive employee's files in alphabetized order along with many other documents on a daily basis
- Interpreted/Translated (English-Spanish) public- via phone calls and in person with their requests.
City of OaklandOakland, CA 94612
Language Coordinator
09.2018 - 12.2018
Job overview
- Planned, Organized, controlled, and Coordinated Multilingual Service Agencies to render Interpretation and Translation services to different City Departments
- Controlled and Coordinated Bilingual Tests in Spanish for City employees
- Provided assistance and guidance to City Departments on the process to request Interpretation and Translation services
- Provided assistance to City departments in the process of checking out the Interpretation Equipment
- Provided Orientation to City departments on how to use Interpretation Equipment
- Provided bilingual Spanish assistance in answering phone calls from citizens with different requests for the city
- Translated documents Spanish-English
- Answered a high volume of emails to coordinate Interpretation and Translation requests
- Used various programs: Excel, Word, and PowerPoint
- Multi-tasked: filed and updated programs for the department.
Self-EmployedBrentwood, CA 94513
Administrative Assistant
10.2008 - 10.2018
Job overview
- Helping students in different curriculum areas to meet their academic expectations
- Teaching Spanish and English as a second language.
JJ Pump and Well ServiceBrentwood, CA 94513
Office Assistant
07.2011 - 12.2014
Job overview
- Assisted the office manager with daily agendas and service calls
- Updated different programs
- Meeting deadlines for billing customers
- Typed contracts, notices, invoices, Updated the filing system for the office
- Assisted with Payroll, Accounts receivable, and payable
- Translated documents into English and Spanish for the office.
Delta Fence CompanyBrentwood, CA 94513
Receptionist
01.2007 - 09.2008
Job overview
- Bilingual Spanish-English Front desk sales, Handled cash transactions
- Answered phones
- Maintained the filing system.
City Hall ZamoraZamora , Michoacan Mexico 59600
Executive Secretary To the Mayor's Office
01.2003 - 12.2006
Job overview
- Coordinated events and an agenda for the city mayor
- Screened calls, Interpreted (English-Spanish) City Mayor for different City events
- Translated various documents for the City (English-Spanish)
- Multi-tasked: invoicing, mail processing, and letter composition
- Directed and mentored new staff and Handled cash transactions.
San Jose HospitalZamora, Michoacán, México 59600
Receptionist/Patient Admittance
01.2001 - 12.2002
Job overview
- Managed the receptionist area
- I welcomed visitors and Patients and responded to telephone and in-person requests for information
- Assisted patients with new consultations, follow-up appointments, and procedures
- Worked in a fast-paced environment
- Multi-tasked: data entry, filling out diverse forms, patient check-in, following up on voice messages, and general questions, filing, creating accounts, and invoicing general accounts
- Interpreted and Translated (English-Spanish) at Medical events where physicians from different countries attended
- Created Daily Hospital reports
- Patient Admittance and Emergency Room Admittance
- Answered high volume of phone calls, Handled cash transactions, invoiced Emergencies Services.
Education
Itsi College, Zamora, Mexico
Associate of Applied Science from Accounting Business Principles
06.1996
Skills
- Great customer service and communication skills, able to work under pressure
- Strong Organizational skills, Open-mindedness
- Reliable and Diligent, Time Management
- Phone Etiquette, email communication, answering high volume of calls
- Multi tasking: filing, data entry, answering phones, helping with the technical issues -devices
- Accounts Payable, Accounts Receivable
- Fax, scanner, copy machine , and software Microsoft Suite
- I'm a Native Spanish Speaker
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CSB Clerk
Contra Costa County Employment And Human Services
09.2023 - Current
Administrative Assistant
Dependable Roofing- Jose Rodriguez -Supervisor
06.2020 - 04.2023
Administrative Assistant
City of Oakland
06.2019 - 09.2019
Language Coordinator
City of Oakland
09.2018 - 12.2018
Office Assistant
JJ Pump and Well Service
07.2011 - 12.2014
Administrative Assistant
Self-Employed
10.2008 - 10.2018
Receptionist
Delta Fence Company
01.2007 - 09.2008
Executive Secretary To the Mayor's Office
City Hall Zamora
01.2003 - 12.2006
Receptionist/Patient Admittance
San Jose Hospital
01.2001 - 12.2002
Itsi College
Associate of Applied Science from Accounting Business Principles
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