Marisol Simon
Los Angeles,CA
Summary
Reliable customer service professional with a strong retail background and proven ability to resolve customer issues. Demonstrates adaptable problem-solving, fast skill acquisition, and effective work without supervision. Builds positive team relationships and supports conflict resolution to maintain customer satisfaction.
Overview
1
1
Language
21
21
years of professional experience
Work History
Childcare Provider
Private Residence
Los Angeles, California
2022.01 - 2026.07
- Coordinated activities that enhanced social communication and problem-solving skills, contributing to the children's overall development.
- Organized age-appropriate activities including games, reading, arts-and-crafts, and outdoor play; assisted with homework and facilitated after-school learning opportunities.
- Prepared meals, snacks, and refreshments aligned with dietary needs and restrictions, supporting safe nurturing and stimulating learning environment for children.
- Maintained clean, organized play area and sanitized toys and tables, ensuring a safe environment for children.
- Communicated daily with children’s parents or guardians regarding daily activities, behaviors, and related issues.
Cashier
Carl's Jr
Los Angeles, California
2010.06 - 2014.07
- Provided customer service by warmly greeting customers to ensure they felt welcome.
- Assisted customers with menu selections and product questions, using suggestive selling techniques to enhance customer experience and increase sales.
- Managed cash register operations, processing customer transactions accurately and efficiently to minimize wait times.
- Coordinated with team members to ensure efficient service flow during peak hours and enhance customer satisfaction.
- Executed various tasks to support team operations as assigned by management, including inventory management and end-of-day bank deposits
- Maintained cleanliness and organization across the dining area and workstations.
Sales Associate
Lee's Clothing
Los Angeles, California
2007.08 - 2010.04
- Engaged with customers in Spanish and English to build customer relationships and encourage repeat visits.
- Assisted customers with specific product advice related to sizing and styling questions.
- Provided friendly greetings to all potential customers, fostering positive first impressions and enhancing customer engagement.
- Organized store displays and merchandising to create an inviting shopping environment that encourages customer exploration.
- Addressed customer complaints with professionalism, ensuring timely resolutions that maintained customer satisfaction.
Courtesy Clerk
Ralphs Grocery Store
Los Angeles, California
2005.04 - 2007.02
- Delivered exceptional customer service by greeting customers and directing them to their desired items.
- Packaged purchases and assisted customers with in-vehicle loading to enhance their shopping experience.
- Assisted with price checks, go-backs, and replenishing supplies.
- Collected and cleaned shopping carts from the parking lot, maintaining a clean and organized environment for easy access for all customers
- Performed routine upkeep, ensuring cleanliness and organized store areas.
Education
Associate of Arts - Spanish
Los Angeles City College
Los Angeles, CA2021-12
Associate of Arts - Humanities
Los Angeles City College
Los Angeles, CA2021-12
Associate of Arts - Office Administration Assistant
Los Angeles City College
Los Angeles, CA2018-06
Skills
- Excellent customer service
- Bilingual communication
- Organizational skills
- Team collaboration
- Conflict resolution
- Reliability and punctuality
- Dependable
- Self-motivation
- Strong interpersonal skills
- Microsoft Office
- PowerPoint
- Work ethic
Languages
Spanish
Native/ Bilingual
Timeline
Childcare Provider
Private Residence
2022.01 - 2026.07
Cashier
Carl's Jr
2010.06 - 2014.07
Sales Associate
Lee's Clothing
2007.08 - 2010.04
Courtesy Clerk
Ralphs Grocery Store
2005.04 - 2007.02
Associate of Arts - Spanish
Los Angeles City College
Associate of Arts - Humanities
Los Angeles City College
Associate of Arts - Office Administration Assistant
Los Angeles City College