Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Marisol Urbano

Wake Forest,NC

Summary

Accomplished Director with 18 years of experience in higher education, customer service, and industry. An articulate communicator, skilled in quickly engaging team members and audiences, establishing rapport and developing strong relationships.

Overview

15
15
years of professional experience

Work History

Director of Programs

SPARK NS
07.2023 - Current
  • Optimized resource allocation by analyzing financial data, ensuring efficient use of funds across all programs under my supervision.
  • Spearheaded successful marketing campaigns that attracted new participants to our programs while retaining existing ones.
  • Developed strategic plans for organizational growth, resulting in increased program reach and impact.
  • Launched new initiatives that addressed identified gaps in services, expanding the organization''s offerings to better meet community needs.
  • Increased collaboration between departments by initiating cross-functional teams and joint projects.
  • Led cross-functional teams to success through effective communication, delegation, and goal setting.
  • Prepared drafts of needed board policies and administrative rules.
  • Streamlined operations for increased efficiency by identifying areas of improvement and implementing best practices.
  • Enhanced program effectiveness by developing and implementing strategic plans tailored to specific needs and goals.
  • Managed budgets and resources responsibly, ensuring optimal allocation of funds while minimizing waste or unnecessary spending.
  • Coached team members on productivity strategies to accomplish challenging goals.

Screening Solutions Specialist

Exact Sciences
05.2022 - Current
  • Results-oriented Screening Solutions Specialist with a track record of driving product growth and meeting sales goals.
  • Skilled in establishing the importance of Colorectal Cancer (CRC) diseases and screening to deliver diagnostic solutions.
  • Proven ability to enhance customer relationships, drive revenue, and ensure accountability for preventive cancer screenings in healthcare systems.
  • Experienced in analyzing local healthcare ecosystems and market landscapes to identify opportunities for improved patient outcomes.
  • Analyzed the treatment journey across the local system of care, identifying account opportunities to collaborate with healthcare professionals and improve clinical decision-making.
  • Built a network of relationships within accounts, gaining insight into system, customer, and patient unmet needs.
  • Synthesized data from various sources, leveraging tools like Engage (CRM), Excel, and Tableau to make data-driven decisions on account potential and opportunities.
  • Developed and supported over 350 Primary Care and OBGYN Providers.
  • Represented Team Raleigh in the Carolinas Market via Culture Club and Business Acumen.

Sr. Customer Account Manager

Exact Sciences
09.2020 - 05.2022
  • Led strategic initiatives in conjunction with other commercial teams such as Field Sales, Marketing, Customer Service, and Platform Lifecycle.
  • Served as point of contact for key health system accounts and their escalations.
  • Managed multiple projects simultaneously in a dynamic, deadline-driven environment.
  • Supported change management specific to creating and deploying new processes and metrics.
  • Coordinated training and provide mentorship for new hire CAMs. Influenced, guided, and supported peers in the achievement of their individual goals.
  • Assisted the Manager of Customer Success, as needed to achieve team objectives.
  • Involved in engagement, retention, and growth of customer base as aligned with the Field Sales organization.
  • Enhanced resources for Customer Account Managers through collaborative efforts with various internal teams.

Customer Account Manager

Exact Sciences (Genomic Health Inc.)
07.2018 - 08.2020
  • Developed and administered on-board training programs and in-services to new customers to establish best practices for an ongoing positive experience.
  • Successfully managed client relationships, driving customer adoption, increasing revenue, and customer satisfaction.
  • Collaborated with cross-functional internal teams to facilitate solutions to address systemic issues and streamline processes for key accounts.
  • Partnered with Information Technology, Marketing, Sales Operations, Managed Care, and Field Sales Team to drive and proactively support strategic and reimbursement initiatives.
  • Presented and delivered account diagnostics and insight to customers by pulling data reports through various reporting tools and creating Customer Utilization Reports to identify successes, trends, and areas of improvement.
  • Pitched and launched Standardized Ordering and Quality Initiatives to ensure that no patient is left behind while adding value to medical institutions.
  • Provided support to the Field Sales Team in vacant territories to maintain business continuity and customer relationships.
  • Conducted onsite Product Online Ordering Tool training for the Field Sales Team.
  • Drove timely identification and resolution of customer issues by utilizing technical support and escalation processes; responsible for keeping internal and external stakeholders involved and informed.



Program Manager

Stanford University
07.2010 - 07.2018
  • Managed Social Media/Communication & Student Services Team.
  • Managed and rebranded department website and internal and external communications. Working hand in hand with the chair of Chemical and Systems Biology, third-party illustrators, and web developers.
  • Streamlined departmental functions by revamping procedures, introducing new technology platforms and improving existing reporting processes.
  • Developed and launched a Guidebook App for The Department of Chemical and Systems Biology & for recruitment session 2016, 2017, and 2018.
  • Administered pre and post-awards for federal and non-federal grants/fellowships for postdocs and graduate students (Burroughs Wellcome, K99, T32, F32, Damon Runyon, LLS, AHA, ACS, Seed Grants, etc).
  • Led website creation and launch for The Molecular Pharmacology Training Grant and Alumni Initiative.
  • Managed Admissions and worked closely with faculty to organize over 220 application files for review; developed reports using OBI, Box, and Admit to organize evaluation process.
  • Developed and implemented new or revised policies, best practices, as well as resolved student, postdoc, and faculty-related issues.
  • Interpreted and disseminated university policies to faculty, staff, postdocs, and students; maintained and managed degree progress for over 40 graduate students using PeopleSoft and GST tracking portal.
  • Reviewed and approved all postdoc appointments including visa submission approvals; remaining compliant with Stanford minimum salary ranges; review all clear benefit entries for postdoc health insurance; completed short-term and long-term disability paperwork.
  • Consulted with the Director of Finance and Lead Research Administrator to provide monthly financials that aided annual budget requests.
  • Partnered closely with Biosciences, Office of Communication & Public Affairs, School of Medicine Human Resources, Research Management Group, Office of Sponsored Research, Student Services Center, Graduate Life Office, Registrar's Office, Financial Aid Office, Bechtel International Center, and the Payroll Office.

Education

Bachelor of Music - Vocal Performance

Notre Dame De Namur University
Belmont
2009

Skills

  • Leadership Experience
  • People Development
  • Decision-Making Ability
  • Excellent Communication
  • Multi-Task Management
  • Salesforce & Tableau CRM Power User
  • GSuite Power User
  • Proactive Mindset
  • Customer Service Oriented
  • Innovative Thinker
  • Creative Problem Solver
  • Presentation and Public Speaking

Awards

Exact Sciences Top Customer Account Manager for Precision Oncology, 2021

Exact Sciences Customer Success Quality Award for Precision Oncology, 2021
Exact Sciences Customer Success Innovation Award for Precision Oncology, 2020

Stanford Manager Academy, 2016

Stanford Amy Blue Nominee: 2013, 2015, 2017, and 2018

Stanford School of Medicine Lean Launch Academy, 2018


Timeline

Director of Programs

SPARK NS
07.2023 - Current

Screening Solutions Specialist

Exact Sciences
05.2022 - Current

Sr. Customer Account Manager

Exact Sciences
09.2020 - 05.2022

Customer Account Manager

Exact Sciences (Genomic Health Inc.)
07.2018 - 08.2020

Program Manager

Stanford University
07.2010 - 07.2018

Bachelor of Music - Vocal Performance

Notre Dame De Namur University

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Marisol Urbano