Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Torrance

Wake Forest,NC

Summary

Shift Lead at Hounds Town Wake Forest, skilled in employee training and creative problem solving. Successfully enhanced customer satisfaction through exceptional service and effective issue resolution. Proven ability to motivate teams and delegate tasks, ensuring a productive work environment while maintaining safety standards and accurate cash handling.


Overview

3
3
years of professional experience

Work History

Shift Lead

Hounds Town Wake Forest
07.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Generated reports detailing findings and recommendations.

Stocker and Unloader

Wallmart
08.2022 - 12.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Unloaded trucks with anywhere from 1500 - 3500 items in a timely manner.
  • Unloaded packages with care and placed in proper staging area.
  • Loaded packages onto pallets and into staging areas as directed.

Education

High School Diploma -

Heritage High School
Wake Forest, NC
06-2023

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Work delegation
  • Creative problem solving

Timeline

Shift Lead

Hounds Town Wake Forest
07.2023 - Current

Stocker and Unloader

Wallmart
08.2022 - 12.2022

High School Diploma -

Heritage High School

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Christopher Torrance