Marisol Zavala

• Used data to monitor students' progress and recommend solutions for improvement.
• Maintained positive relationships with students, faculty, alumni, and administration.
• Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
• Assisted high school seniors complete college applications and meet requirements necessary for graduation.
• Advocated for students to access available resources.
• Provided resources to support students in achieving career goals.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Planned and promoted career planning presentations, work experience programs and career workshops.

• Facilitated Family and Children's building workshop
• Promoted Safety and beginner building skills
• Engaged with children to improve creativity, spacial relations skills, and build confidence with using tools to complete projects
• Encouraged parent-child bonding with recurring projects
• Rewarding the children with a pin and certificate of achievement for completing their projects

Managed customer relations through communication and helpful interactions.

• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Maintained relationships with customers to maximize sales opportunities.
• Developed strong rapport with customers and created positive impression of business.