Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Ahearn

Waterville,WA

Summary

Dynamic front desk receptionist with proven expertise at Sierra Fish and Pet, excelling in customer service and regulatory compliance. Skilled in training delivery and conflict resolution, I foster positive client relationships and enhance guest satisfaction. Adept at managing inquiries and ensuring smooth operations, I bring attention to detail and effective communication to every interaction.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist / Pet Caretaker

Sierra fish and pet
Renton, WA
06.2021 - 03.2025
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled sensitive information in a confidential manner.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Enforced rules pertaining to animal welfare regulations when dealing with clients who had adopted pets from our facility.
  • Conducted training sessions with pet owners on how best to interact with their companion animals.
  • Transported animals to veterinary appointments as needed.
  • Provided daily care and attention to pets, including feeding, grooming, walking and playing.
  • Administered medication and vaccinations as prescribed by veterinarians.

Host /Front Desk Receptionist

Wild Ginger Restaurant
Seattle, WA
02.2017 - 05.2021
  • Processed customer payments using POS system to ensure accurate transactions.
  • Managed dining room layout to enhance staff efficiency and productivity.
  • Addressed customer inquiries about menu items, services, and promotions.
  • Handled telephone calls for dining information and reservation management.
  • Greeted guests, collecting information for seating arrangements or waitlist placement.
  • Scheduled reservations, alerting servers and managers of large group needs in advance.
  • Cultivated positive relationships with front-of-house and kitchen staff for smooth operations.
  • Engaged with patrons to boost satisfaction levels regarding food and service.

Education

High School Diploma -

Mandarin Highschool
Jacksonville, FL
06-2009

Skills

  • Customer service
  • Telephone etiquette
  • Payment processing
  • Training delivery
  • Conflict resolution
  • Time management
  • Attention to detail
  • Team collaboration
  • Interpersonal skills
  • Effective communication
  • Client communication
  • Conflict management

Timeline

Front Desk Receptionist / Pet Caretaker

Sierra fish and pet
06.2021 - 03.2025

Host /Front Desk Receptionist

Wild Ginger Restaurant
02.2017 - 05.2021

High School Diploma -

Mandarin Highschool
Marissa Ahearn