Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Ahearn

Waterville,WA

Summary

Dynamic front desk receptionist with proven expertise at Sierra Fish and Pet, excelling in customer service and regulatory compliance. Skilled in training delivery and conflict resolution, I foster positive client relationships and enhance guest satisfaction. Adept at managing inquiries and ensuring smooth operations, I bring attention to detail and effective communication to every interaction.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist / Pet Caretaker

Sierra fish and pet
Renton, WA
06.2021 - 03.2025
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled sensitive information in a confidential manner.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Enforced rules pertaining to animal welfare regulations when dealing with clients who had adopted pets from our facility.
  • Conducted training sessions with pet owners on how best to interact with their companion animals.
  • Transported animals to veterinary appointments as needed.
  • Provided daily care and attention to pets, including feeding, grooming, walking and playing.
  • Administered medication and vaccinations as prescribed by veterinarians.

Host /Front Desk Receptionist

Wild Ginger Restaurant
Seattle, WA
02.2017 - 05.2021
  • Processed customer payments using POS system to ensure accurate transactions.
  • Managed dining room layout to enhance staff efficiency and productivity.
  • Addressed customer inquiries about menu items, services, and promotions.
  • Handled telephone calls for dining information and reservation management.
  • Greeted guests, collecting information for seating arrangements or waitlist placement.
  • Scheduled reservations, alerting servers and managers of large group needs in advance.
  • Cultivated positive relationships with front-of-house and kitchen staff for smooth operations.
  • Engaged with patrons to boost satisfaction levels regarding food and service.

Education

High School Diploma -

Mandarin Highschool
Jacksonville, FL
06-2009

Skills

  • Customer service
  • Telephone etiquette
  • Payment processing
  • Training delivery
  • Conflict resolution
  • Time management
  • Attention to detail
  • Team collaboration
  • Interpersonal skills
  • Effective communication
  • Client communication
  • Conflict management

Timeline

Front Desk Receptionist / Pet Caretaker

Sierra fish and pet
06.2021 - 03.2025

Host /Front Desk Receptionist

Wild Ginger Restaurant
02.2017 - 05.2021

High School Diploma -

Mandarin Highschool

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Marissa Ahearn