Marissa Alvarez
Rome,GA
Summary
I know two languages i speak fluent Spanish and English. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.
Overview
9
9
years of professional experience
Work History
Admin
Hyundai Engineering
Kingston Ga
05.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Collected, arranged, and input information into database system.
BDC Agent
Toyota Dealership
Rome, Ga
05.2022 - 04.2024
- Streamlined communication processes for improved efficiency and faster response times.
- Researched and stayed current in consumer and industry trends.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Educated customers on product and service benefits, explaining features and answering questions.
- Made average of Number outbound and inbound calls per day.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Shelf Stocker
Walmart
Rome, GA
01.2021 - 05.2022
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Unloaded arriving product stock and moved to store display areas.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Answered customer questions and provided detailed product information.
- Checked and pulled defective or expired products from shelves.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Shift Leader in Training
Krystals Resturant
Rome, GA
08.2017 - 11.2021
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
Shift Manager/Key Holder
Jimmy John's Gourmet Sandwiches
Rome, GA
01.2016 - 09.2018
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Broke down boxes and disposed of trash.
- Rotated stock according to dates and protocols.
- Accepted and processed customer returns.
Education
No Degree - Dentistry (Pre-Dentistry)
Georgia Northwestern Technical College
Rome, GAGED -
Rome High School
Rome, GA05.2019
Skills
- Motivated Team Player
- Merchandise Retrieval and Distribution
- Microsoft Office
- Customer and Call Response
- Customer Service
- Cash Register Operations
- Cleaning and Sanitizing
- Reliable and Responsible
- Strong Attention to Detail
- Proficient in Microsoft Office
- Customer Relationships
- Verbal and Written Communication
- Decision Making
- Team Coordination
- Translation Accuracy
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Admin
Hyundai Engineering
05.2024 - Current
BDC Agent
Toyota Dealership
05.2022 - 04.2024
Shelf Stocker
Walmart
01.2021 - 05.2022
Shift Leader in Training
Krystals Resturant
08.2017 - 11.2021
Shift Manager/Key Holder
Jimmy John's Gourmet Sandwiches
01.2016 - 09.2018
No Degree - Dentistry (Pre-Dentistry)
Georgia Northwestern Technical College
GED -
Rome High School