
Operations professional with 13+ years of experience in logistics, freight forwarding, billing, and dispatching. Expertise across ocean, ground, and air operations, with strong customer service, warehouse coordination, and accounting support skills. Proven ability to manage high-volume operations using platforms such as Tableau and Salesforce while maintaining compliance and efficiency.
• Managed daily dispatching and end-to-end freight operations across multiple transportation modes
• Supported billing and invoicing with a focus on accuracy and timely processing
• Delivered high-level customer service while resolving shipment and operational issues
• Coordinated closely with warehouse teams to ensure smooth freight handling
• Cross-trained across inbound, outbound, ocean, ground, and air desks
• Utilized Tableau and Salesforce for reporting, tracking, and customer management
• Ensured compliance with Hazmat and safety regulations