Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Alvarez

San Lorenzo,CA

Summary

Operations professional with 13+ years of experience in logistics, freight forwarding, billing, and dispatching. Expertise across ocean, ground, and air operations, with strong customer service, warehouse coordination, and accounting support skills. Proven ability to manage high-volume operations using platforms such as Tableau and Salesforce while maintaining compliance and efficiency.

Overview

13
13
years of professional experience

Work History

Operations / Billing /Customer and Dispatching Service Representative

Pilot Freight Services
06.2014 - 01.2026

• Managed daily dispatching and end-to-end freight operations across multiple transportation modes
• Supported billing and invoicing with a focus on accuracy and timely processing
• Delivered high-level customer service while resolving shipment and operational issues
• Coordinated closely with warehouse teams to ensure smooth freight handling
• Cross-trained across inbound, outbound, ocean, ground, and air desks
• Utilized Tableau and Salesforce for reporting, tracking, and customer management
• Ensured compliance with Hazmat and safety regulations

Operations Associate

Triple B Forwarders
06.2013 - 06.2014
  • Supported freight operations, dispatching, and customer services.
  • Coordinated shipments, documentation, and billing assistance
  • Maintained communication with customers, drivers, and warehouse staff
  • Followed shipping and receiving procedures for goods and materials.

Education

High School Diploma -

Mt Eden High School
Hayward, CA

Hazmat Certification

Skills

  • Operations & Dispatching

  • Billing & Accounting Support

  • Customer Service

  • Ocean / Ground / Air Freight

  • Warehouse Operations

  • Hazmat Compliance
    Inbound & Outbound Logistics

  • MS Office Suite

  • Tableau

  • Salesforce

Timeline

Operations / Billing /Customer and Dispatching Service Representative

Pilot Freight Services
06.2014 - 01.2026

Operations Associate

Triple B Forwarders
06.2013 - 06.2014

High School Diploma -

Mt Eden High School

Hazmat Certification
Marissa Alvarez