Marissa Augustine
Selma,CA
Summary
Committed job seeker with a history of meeting company needs in a consistent and organized manner. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Account Associate
T-Mobile
Kingsburg, CA
02.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Restaurant Hostess
Cattlemen's Steakhouse
Selma, CA
07.2022 - 12.2022
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Provided menus and answered questions about menu items and specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Retail Sales Associate Cashier
Rue21
Selma, CA
03.2022 - 07.2022
- Stocked shelves and maintained product displays.
- Organized merchandise in the store for easy access by customers.
- Promoted loyalty programs to increase customer retention.
- Helped other team members as needed during peak business times.
- Greeted customers and provided excellent customer service.
- Handled returns and exchanges according to established policies.
- Assisted customers in locating items within the store.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
Shift Lead
Carl's Jr
Fowler
01.2021 - 11.2021
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Implemented company policies consistently across all shifts.
- Identified opportunities for operational improvements and communicated them to management.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured that all safety protocols were followed at all times.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Responded to customer inquiries and complaints in a professional manner.
Education
High School Diploma -
Fowler High School
Fowler, CA06-2021
Skills
- Sales understanding
- Account Auditing
- Customer Relations
- Effective Communication
- Reliability
- Critical Thinking
- Departmental Collaboration
- Multitasking
- Organizational Skills
- Proactive and Self-Motivated
- Relationship Building
- Adaptability
- Problem-Solving
- Teamwork and Collaboration
- Leadership
References
References available upon request.
Timeline
Account Associate
T-Mobile
02.2023 - Current
Restaurant Hostess
Cattlemen's Steakhouse
07.2022 - 12.2022
Retail Sales Associate Cashier
Rue21
03.2022 - 07.2022
Shift Lead
Carl's Jr
01.2021 - 11.2021
High School Diploma -
Fowler High School