Marissa Bane
Tampa
Summary
Reliable associate that strives for proficient and above average work. Performs all duties required while multitasking to assist other co-workers. Dedicated to ensuring clients receive the optimal level of care and answer any and all questions with confidence. Hardworking to any task given, responds efficiently to changes and can adapt to new surroundings quickly. Highly adaptable worker geared to complete quality work quickly and effectively. Offers strengths in client communication, examining claims, negotiating and processing settlements. Motivated to succeed in fast-paced and deadline-driven professional environment.
Overview
12
12
years of professional experience
Work History
ARBI Claims Superintendent - Immersion
Progressive
07.2024 - Current
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Ensured timely resolution of escalated claims by working closely with the representative and ensuring we are meeting our time sensitive items.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
Qualified Substitute - ARBI
Progressive
12.2023 - 07.2024
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Increased accuracy in claim evaluations through teaching how to comprehensively document with attention to detail.
- Oversaw the negotiation process between attorneys and the onboarding representatives, to achieve equitable settlements on behalf of clients.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
Claims Specialist Intermediate (ARBI)
Progressive
05.2022 - 07.2024
- Conducted full claim investigations and reported updates and legal actions.
- Holistically reviewed new files to determine current status of injury claim and to develop plan of action.
- Responded to all time limit requests promptly and efficiently with accuracy.
- Proficiently review and evaluate demands on a daily basis.
- Effectively negotiate and settle claims with Attorneys
- Complete full coverage investigations on all Uninsured/Underinsured Motorist Claims
- Utilize all organizations to accurately update claims
Claims Generalist Associate
Progressive
02.2022 - 05.2022
- Holistically review new claims for accuracy- checking policy information and loss details
- Efficiently contact all parties and complete recorded interviews for liability
- Review all information at hand to accurately finalize liability and handle damages appropriately
- Handle Total Loss vehicles with proficiency
- Negotiate loss amounts with claimants to obtain and property damage release when applicable.
- Provide time bound expectations with customers regards all aspects of the claim
CCU- RIT
Progressive
10.2021 - 02.2022
- Continued to complete duties of a floor CCU representative
- Assisted peer CCU representatives that were out of the office with their diaries, action items and voicemails
- De-escalated customers that have had an unsatisfactory experience
- Obtained aged claims from peers and brought them to a completed and closed status with efficiency- including coverage and liability investigations
- Assisted the EZ site with rental invoices
CCU- Centralized Claims Adjuster
Progressive
01.2021 - 10.2021
- Handled new loss claims with proficiency
- Completed coverage investigations to their completion, including affording and denying coverage
- Listened to customers during their recorded statements and documented accurately while providing empathy
- Obtained all information needed to complete liability decisions, shared and non shared, quickly and accurately
- Scheduled repairs and inspections for damaged vehicles along with tows and rentals
- Consistently ahead of the workload and stayed on task
- Assisted with other peers' claims
CLRU
Progressive
03.2020 - 01.2021
- Efficiently filed new loss claims and updated existing loss claims.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted with escalated customers when possible to provide clarity.
- Liaised with customers, file owners, policy services or the appropriate personnel to better understand customer needs and recommend appropriate solutions.
- Consistently improved and exceeded my NLHT and ELHT since coming out of Academy.
Veterinary Assistant
Banfield Pet Hospital
01.2013 - 03.2020
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Discussed Veterinarian recommendations with clients when determining the best route of medicine to take for the care of their pet.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Assisted Veterinarians in performing basic exams and tests such as blood work, radiology and gastrointestinal panels for all species of patients.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Analyzed blood work and sample results using IDEXX and Antech with in house machines to diagnose diseases and conditions.
- Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted resulting images.
- Educated animal owners regarding feeding, general care, medical conditions and treatment options.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL2016
Associate of Arts - Pre-Medicine
Hillsborough Community College
Tampa, FL2013
Skills
- Hardworking
- Reliable
- Personable
- Efficient
- Effective at multi-tasking
- Communicative
- Adaptable
- Proficient in all aspects of the job
Timeline
ARBI Claims Superintendent - Immersion
Progressive
07.2024 - Current
Qualified Substitute - ARBI
Progressive
12.2023 - 07.2024
Claims Specialist Intermediate (ARBI)
Progressive
05.2022 - 07.2024
Claims Generalist Associate
Progressive
02.2022 - 05.2022
CCU- RIT
Progressive
10.2021 - 02.2022
CCU- Centralized Claims Adjuster
Progressive
01.2021 - 10.2021
CLRU
Progressive
03.2020 - 01.2021
Veterinary Assistant
Banfield Pet Hospital
01.2013 - 03.2020
Bachelor of Science - Biomedical Sciences
University of South Florida
Associate of Arts - Pre-Medicine
Hillsborough Community College