Achieved seamless data management through effective administration of data entry and document scanning.,Streamlined communication by maintaining an updated fax folder.,Facilitated the swift uploading of radiology discs to PACS while leveraging experience as a phlebotomist and medical assistant.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Florida Cancer Specialists & Research Institute
Palm Beach Gardens, FL
03.2020 - Current
Check out (PRIMARY) patients, schedule follow up appointments, take payments not collected at front desk, schedule all in house scans at checkout, fax all outside scans and refer to orders, provide additional forms when patient requests (ie HIPAA, Authorization to Disclose), any other task given
Collect, post and close payments
Scan new patient packets i to their chart, verifying all highlighted areas are complete, enter information into G4
Run PET/CT report and schedule scans for in-house for the last year
Monitor email and Team Chat, Reschedule patients when doctor or nurse practioner are out of office
Forward FMLA forms to Supporting Services
Relay messages to MD Team from patients when in clinic
Check in patients as back up, collect payments, scan new insurance cards and IDs, provide new patient packet and scan ID/insurance cards, queue patients to correct area
Screen patients for COVID-19.
Laboratory Assistant
Lynn Cancer Institute
Boca Raton, FL
09.2018 - 01.2020
Received and processed specimens.
Documented waive test results.
Interpreted physician orders.
Phlebotomist/Office Manager
One Lab Holdings, L.L.C.
Boca Raton, FL
08.2017 - 12.2017
Performed Phlebotomy.
Managed other phlebotomists.
Orchestrated the grand opening.
Designed billing system.
Education
Medical Assistant/Phlebotomy
Fortis Institute
Palm Springs, Florida, USA
2013
Skills
Directed blood collection procedures for patients to ensure quality care
Managed patient intake processes and triage activities for optimal flow
Oversaw accurate maintenance of patient information and files
Coordinated verification of insurance details for clients
Prioritized delivery of excellent service to all clients
Leveraged electronic medical record systems to streamline processes
Supervised daily operations to enhance overall workflow efficiency
Led training sessions aimed at improving staff competencies
Affiliations
Vice Regent of Garcilaco de la Vega Lake Worth Chapter of the Daughters of the American Revolution (DAR) and Chapter Photographer.
Certification
Nationally Certified Phlebotomy Technician and Nationally Certified Medical Assistant 829615 October 2026