MARISSA BIERSCHWAL
Olmsted Falls,OH
Summary
Operations and customer service leader with a strong track record in retail and manufacturing. Focused on team development, process improvement, and operational efficiency, ensuring accurate production and timely delivery. Experienced in troubleshooting and managing inventory while maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Team Lead - Digital Finishing & InSite Testing
Riddell
North Ridgeville, Ohio
02.2024 - 08.2026
- Led daily operations for Digital Finishing and InSite testing teams, ensuring accurate and timely completion of helmets and InSite devices.
- Coordinated player-to-device pairing and verified that each helmet was matched with the correct InSite impact-monitoring device.
- Troubleshot SAP transaction errors and collaborated with IT to resolve system and workflow issues, enhancing operational efficiency.
- Trained employees, addressed process questions, and contributed to team growth while upholding quality and productivity standards.
- Monitored work priorities in a fast-paced production environment while maintaining close attention to product details and deadlines.
Digital Finisher / InSite Tester
Riddell
04.2023 - 02.2024
- Paired individual players with the correct battery-operated Bluetooth InSite devices used to monitor football helmet impacts.
- Tested InSite devices in a specialized test area to confirm proper operation and current technology.
- Completed SAP transactions and quickly learned new technical procedures as the InSite program expanded.
Helmet Labeling Associate
Riddell
North Ridgeville, Ohio
07.2022 - 04.2023
- Applied correct warning labels and date-specific stickers to football helmets while following detailed product requirements.
- Maintained accuracy and consistency in a high-volume production environment.
- Collaborated with teams to develop marketing strategies for new product launches.
- Conducted market research to identify trends and customer preferences.
- Managed project timelines and deliverables to ensure on-time completion.
Customer Experience Manager / Stock Manager
Michaels
Amherst, Ohio
06.2019 - 07.2022
- Managed cashiers and stock team members, assigned daily work, and helped employees deliver efficient, friendly service.
- Oversaw the customer experience throughout the store and resolved customer needs and concerns.
- Led truck-unloading and stocking activities, organizing the team to place merchandise accurately and on time.
- Managed planogram execution and employee schedules to support merchandising and staffing needs.
- Completed opening cash-office procedures and prepared the store's cash operations before opening.
- Adapted to new systems, standards, and responsibilities when the former Pat Catan's location transitioned to Michaels.
Key Holder / Acting Store Manager
Pat Catan's
Amherst, Ohio
10.2017 - 06.2019
- Acted as store manager, overseeing shift execution, maintaining staff accountability, and securing the store.
- Supervised employees during assigned shifts, ensuring high-quality customer service and efficient store operations.
- Conducted inventory counts twice weekly and ordered merchandise to optimize stock levels and satisfy customer demand.
Education
High School Diploma -
North Ridgeville High School
North Ridgeville, OH05-2017
Skills
- SAP transaction management
- Quality Assurance
- Troubleshooting
- Operational Workflow
- Production Coordination
- Inventory Management
- Planograms
- Scheduling
- Team Leadership
- Fast-Paced Operations
- Attention to Detail
- Computer Skills
Timeline
Team Lead - Digital Finishing & InSite Testing
Riddell
02.2024 - 08.2026
Digital Finisher / InSite Tester
Riddell
04.2023 - 02.2024
Helmet Labeling Associate
Riddell
07.2022 - 04.2023
Customer Experience Manager / Stock Manager
Michaels
06.2019 - 07.2022
Key Holder / Acting Store Manager
Pat Catan's
10.2017 - 06.2019
High School Diploma -
North Ridgeville High School