Marissa Bocock
Hazel Park,MI
Summary
Dynamic and results-driven professional with extensive experience at Dairy Queen, excelling in crew oversight and safety compliance. Proven ability to enhance team productivity through effective delegation and training. Strong multitasking skills complemented by a commitment to fostering teamwork, leading to improved service delivery and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Leader
Dairy Queen
Madison Heights, MI
03.2025 - Current
- Supervised daily operations to ensure team efficiency and adherence to safety protocols
- Trained new crew members on operational procedures and equipment usage
- Coordinated workflow among team members to optimize productivity levels
- Implemented process improvements that enhanced service delivery and reduced wait times
- Trained employees in time management and proper ways to complete job duties.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Cleaned and maintained tools, equipment and worksites.
Volleyball Coach
Hazel Park Public Schools
Hazel Park, MI
09.2024 - Current
- Developed practice plans to enhance team skills and performance.
- Assisted in organizing team events and competitions, ensuring smooth execution.
- Provided individual coaching sessions to improve player techniques and strategies.
- Monitored player progress and provided constructive feedback for skill development.
- Collaborated with parents to communicate player progress and team updates.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
Paraprofessional
Hazel Park Public Schools
Hazel Park, MI
05.2024 - 06.2025
- Supported classroom activities by preparing instructional materials and organizing resources effectively.
- Monitored student behavior, fostering a positive learning environment and promoting engagement in lessons.
- Collaborated with educators to assess student progress and provide feedback on academic performance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Crew Member
Dairy Queen
Warren, MI
03.2021 - 03.2022
- Assisted in food preparation and assembly, adhering to safety and sanitation standards.
- Maintained cleanliness of workstations and dining areas, enhancing overall customer experience.
- Collaborated with team members to streamline order processing and reduce wait times.
- Engaged with customers to promote specials, fostering positive interactions and satisfaction.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Hazel Park High School
Hazel Park, MI06.2023
Skills
Crew oversight
Safety guidelines
Multitasking and organization
Crew management
Teamwork and collaboration
Delegating work
Dress code enforcement
Job assignments
Certification
CPR Sept 2024-Current
Timeline
Crew Leader
Dairy Queen
03.2025 - Current
Volleyball Coach
Hazel Park Public Schools
09.2024 - Current
Paraprofessional
Hazel Park Public Schools
05.2024 - 06.2025
Crew Member
Dairy Queen
03.2021 - 03.2022
High School Diploma -
Hazel Park High School