Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Burke

Camas,WA

Summary

Dynamic professional with a proven track record at Country Financial Insurance, excelling in customer service and problem-solving. Enhanced operational efficiency through streamlined processes and improved cash flow by expediting claims. Adept at multitasking and fostering teamwork, ensuring client satisfaction while maintaining organized documentation.

Overview

10
10
years of professional experience

Work History

Associate Agent

Country Financial Insurance
10.2021 - Current
  • Streamlined internal processes for increased efficiency in document preparation and submission.
  • Finalized and submitted paperwork to complete sales.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barista

Starbucks
01.2020 - Current
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Use POS system to accurately enter orders and process payments.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Office Assistant/Dental Insurance Biller

Carrie Randolph DDS
09.2015 - 07.2019
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Improved cash flow for the dental practice by expediting submission of clean claims to insurance carriers.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with dentists and hygienists to accurately document treatment plans and services provided for accurate billing statements.
  • Created staffing schedules
  • Used Open dental and Genesis

Education

High School Diploma -

Capital High School
Boise, ID
05-2012

Skills

  • Customer service
  • Problem-solving
  • Clear communication
  • Documenting information
  • Organizational skills
  • Ensuring customer satisfaction
  • Multitasking
  • Teamwork and collaboration

Timeline

Associate Agent

Country Financial Insurance
10.2021 - Current

Barista

Starbucks
01.2020 - Current

Office Assistant/Dental Insurance Biller

Carrie Randolph DDS
09.2015 - 07.2019

High School Diploma -

Capital High School

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Marissa Burke