Lucy Huynh
Houston
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Agent
Redfin
05.2024 - Current
- Show homes, attend inspections
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to buyers during showing
- Assisted first-time homebuyers in navigating the complex real estate process, promote Redfin agent and culture.
- Conducted open houses and provided feedback to sellers on potential buyers.
Account Manager, Inside Sales
National Debt Relief
02.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Set up new accounts, established customer credit and set up payment methods.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Inside Sale Representative
Redfin Real Estate
07.2016 - 11.2022
- Received a steady stream of prospective clients via email, phone and the Redfin app, while matching them with local Redfin real estate agents for home showings or listing consultations in TX, NE and GA
- Supported a team covering the south-western market of the US in real estate
- Get customers excited about working with us and, when they're ready, pair them with a Redfin real estate agent
- Response serves customers virtually by fielding home valuation and RedfinNow cash offer requests, with the goal of winning the customer's business.
- Used consultative sales techniques to overcome objectives during sales presentations.
- Promoted available products and services to customers during service
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Escrow Agent
OSN Texas Title
01.2018 - 04.2018
- Establish relationship with new client and secure contracts that achieve company target
- Contribute to a company for minimum 15 new contracts per month
- Schedule appointments, prepare and deliver presentations to the client, have researched their business and requirements.
Keller Williams
08.2015 - 06.2016
- Sale motivated and problem solving by answering the question of customers
- Discipline to follow a schedule and training guidelines
- Organize and celebrate the open house for sellers
- Negotiate to give clients benefits and help clients to pursue their dream home.
Executive Assistant
My Wish List
09.2012 - 01.2016
- Manage and organize supervisor’s schedule in MS office
- Assist with marketing campaigns, visual, purchase order and re-stock products
- Contribute the new idea for the supervisor's project
- Communicate with the director and other employees.
Sales Executive
Apollo Direct
10.2013 - 05.2014
- Business-to-Business Sales
- Evaluate the data to present the product
- Visited 40-50 new businesses per day to present and sell products
- Helped company generate over $5000 in revenues.
Education
Bachelor of Business Administration - Marketing and Management
C.T. Bauer College of Business, University of Houston
05.2022
Skills
- Sales Strategies
- Prospecting Skills
- Strategic Account Development and Management
- Sales Proposal Creation
- Relationship Selling
- Business Development
- Interpersonal Skills
- Customer Service
- Cheerful and energetic
- Attention to Detail
- Exceptional customer service
Certification
PMI | PMP Certified Office Products Mastery
Certified Sales Executive (CSE)
Certified Inside Sales Professional (CISP)
Real Estate License TX | GA | NE
Accomplishments
- Exceeded sales goals by average of 258% in 2021.
Affiliations
- Member, Alumni Association: Delta Sigma Pi
Languages
Vietnamese
Native or Bilingual
Timeline
Associate Agent
Redfin
05.2024 - Current
Account Manager, Inside Sales
National Debt Relief
02.2023 - Current
Escrow Agent
OSN Texas Title
01.2018 - 04.2018
Inside Sale Representative
Redfin Real Estate
07.2016 - 11.2022
Keller Williams
08.2015 - 06.2016
Sales Executive
Apollo Direct
10.2013 - 05.2014
Executive Assistant
My Wish List
09.2012 - 01.2016
PMI | PMP Certified Office Products Mastery
Certified Sales Executive (CSE)
Certified Inside Sales Professional (CISP)
Real Estate License TX | GA | NE
Bachelor of Business Administration - Marketing and Management
C.T. Bauer College of Business, University of Houston
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