Allison Romine
Perry,GA
Summary
Resourceful Associate Agent known for high productivity and efficient task completion. Skilled in client relationship management, policy adjustments, and claims processing. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Agent
Alfa Insurance
Warner Robins , Georgia
06.2019 - Current
- Identified potential buyers through cold calling.
- Implemented marketing strategies to attract new clients.
- Developed customized plans to meet customer's financial objectives.
- Developed and maintained strong relationships with clients.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Quality Control Intern
Furst Mcness
Montezuma , GA
07.2017 - 05.2019
- Addressed quality issues and worked collaboratively to propose and implement corrective action.
- Created detailed reports on product defects, test results, and other quality-related issues.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Representative
GEICO
Macon, GA
04.2014 - 06.2017
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Jones County High School
Gray, GA05-2013
Some College (No Degree) - Early Childhood Education
Middle Georgia State University
Macon, GASkills
- Customer service
- Sales strategies
- Market analysis
- Client relationship management
- Document preparation
- Data entry
- Cold calling
- Problem solving
- Team collaboration
- Time management
Certification
- Property and casualty insurance license
- Health, sickness, and life insurance license
Accomplishments
- Customer service representative of the month August 2019
- Customer service representative of the month November 2019
Timeline
Associate Agent
Alfa Insurance
06.2019 - Current
Quality Control Intern
Furst Mcness
07.2017 - 05.2019
Customer Service Representative
GEICO
04.2014 - 06.2017
High School Diploma -
Jones County High School
Some College (No Degree) - Early Childhood Education
Middle Georgia State University