Marissa Carbajal
Summary
Dynamic and results-oriented professional with proven expertise in customer service and teamwork, honed at Bath and Body Works and Golfland Sunsplash. Excelled in enhancing customer engagement and streamlining operations, achieving significant improvements in team performance and emergency response efficiency. Fluent in Spanish, adept at problem-solving and time management, consistently delivering excellence in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bath and Body Works
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Lifeguard Supervisor
Golfland Sunsplash
03.2021 - 10.2024
- Scheduled [Number] lifeguards to provide adequate coverage of pool areas during operating hours.
- Improved staff performance through regular training sessions and skill assessments.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Tested and maintained water quality with periodic sampling.
- Led successful drills and emergency simulations, fostering a culture of preparedness among staff members while instilling confidence in their ability to handle real-life situations.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Reliability and punctuality
- FLUENT IN: Spanish
Certification
- CPR/AED Certification
- First Aid Certification
- Arizona Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Bath and Body Works
09.2024 - Current
Lifeguard Supervisor
Golfland Sunsplash
03.2021 - 10.2024
High School Diploma -
Mesa High School
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