Marissa Castelar
Lake Charles,US
Summary
Determined and dedicated professional with a strong work ethic and a team player attitude. Known for punctuality, focus, and physical strength. Customer-focused and proactive in delivering exceptional customer service, with over 5 years of experience handling inquiries, resolving issues, and ensuring customer satisfaction. Highly skilled in managing high call volumes and proficient in various customer service software tools. Maintains composure under pressure while providing personalized customer service. Demonstrated ability to work hard and provide exceptional customer service, along with a strong knowledge of product labeling and arrangement. Thrives in fast-paced environments and possesses excellent attention to detail and organizational skills. Motivated to continuously learn and grow to excel in the role.
Overview
14
14
years of professional experience
Work History
Brand Ambassador
Talent Tree Agency
03.2016 - 12.2024
- Develop and Attain customer experience and sales objectives for store
- Event Staffing, Product Sampling, attend Ambassador Trade Shows/Festivals/Exhibits/Bars/Bartending/Cocktail Serving, Promotional Modeling, Underground Marketing, Product Demos, Secret Shoppers, Street Teams to different locations such as 2nd to 3rd party vendors
Retail Sales Consultant
Sprint
08.2017 - 11.2021
- Develop and attain customer experience and sales objectives for store
- Sell all products and services offered by the Company
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services
- Responded to customer inbound phone sales queries
- Managed new leads from outbound and inbound calls e-mail and walk-in customer traffic
- Managed neatness and cleanliness of work stations and public store displays
- Prepared and submitted all required sales documentation in a prompt and accurate manner
- Opened and closed retail location in accordance with written company rules and procedures
Electronics Sales Consultant
Sears
02.2016 - 04.2018
- As a Sears Sales Associate, I would greet customers, assist them in finding products, and deliver outstanding customer service, while also contributing to store operations
- Additional job duties may include greeting customers, stocking shelves, taking inventory, marking price tags, setting up displays, and processing payments
Housekeeping Team Leader
Embassy Suites
12.2010 - 01.2016
- My job Duties: Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Managed staff of Number housekeepers.
- Worked with front desk to respond promptly to all guest requests.
- As a hotel housekeeper, I would be responsible for maintaining the cleanliness and hygiene of guest rooms and public areas, including tasks like cleaning, restocking supplies, and reporting any maintenance issues.
- Vacuuming or MoppingFloors: Keeping the floors clean and free of debris. Emptying Waste Bins: Regularly disposing of trash. Cleaning Bathrooms: Scrubbing sinks
- Clean guests' rooms & Offices · Dusting all surfaces, including furniture, lamps, tabletops, sofas and curtains · Scrubbing and mopping floors using cleaning solutions that company provides.
- Furniture and laundry: Move reasonably portable furniture to clean underneath and behind, and assist with laundry as needed.
- Inventory and supplies: Replenish consumable items such as toiletries and paper products to ensure guest satisfaction.
- Property inspection: Identify and report damages, create maintenance tickets as necessary, and notify management of any concerns.
- Guest experience: Ensure homes are clean, safe, and welcoming, helping create a positive guest experience.
- My Additional tasks: Attend mandatory meetings, adhere to housekeeping metrics, and perform other duties as assigned.
Education
High School Diploma -
East Central High School
San Antonio, TxSkills
- Communication skills
- Attention to detail
- Operating Systems
- Microsoft Windows
- Technical Support
- Sales
- Problem-Solving Skills
- Skills Administrative
- Critical Thinking Skills
- Customer service
- Effective communicator
- Customer engagement
- Team Lead
- Experience
- Equipment Knowledge
- Multitasking
- Time Management
- Attention to detail
Timeline
Retail Sales Consultant
Sprint
08.2017 - 11.2021
Brand Ambassador
Talent Tree Agency
03.2016 - 12.2024
Electronics Sales Consultant
Sears
02.2016 - 04.2018
Housekeeping Team Leader
Embassy Suites
12.2010 - 01.2016
High School Diploma -
East Central High School
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