Marissa Contreras
Phoenix,AZ
Summary
Assertive Juvenile Correction Officer with a passion for Criminal Justice. Experience supervising and working with juvenile offenders having a knowledge of Juvenile Corrections procedures and policies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Correctional Officer
Arizona Dept. Of Juvenile Corrections
08.2022 - Current
- Provide support to at-risk youths through mentoring, counseling, and role modeling, leading to positive behavioral changes.
- Enhance youth rehabilitation by implementing structured programs and activities focused on personal growth and development.
- Provide a safe and secure environment by conducting regular welfare checks, and monitoring youth behavior.
- Maintain a secure environment for both staff and incarcerated youth by enforcing facility rules, regulations, policies, and procedures.
- Conduct thorough unit searches, preventing the introduction of contraband materials into the facility.
- Updating various logs and records, and sharing reports.
- Contribute to department's overall facility safety by consistently monitoring officer locations and providing timely assistance when working in Dispatch.
- Established strong rapport with incarcerated youth based on trust and respect while setting clear boundaries regarding acceptable behaviors.
- Respond effectively to emergencies and incidents within the facility.
- Teaching life skills
- Providing Crisis Intervention
Customer Service Representative
Best Western Hotels & Resorts
01.2019 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Primavera
2013
Skills
- Youth Counseling
- Active Listening
- Verbal and written communication
- Restraining methods
- First Aid Certification
- Adaptability and Flexibility
- Dispatch
- Conflict resolution skills
Certification
- [CCL in Juvenile Correction]
- [CJIS Certified]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Youth Correctional Officer
Arizona Dept. Of Juvenile Corrections
08.2022 - Current
Customer Service Representative
Best Western Hotels & Resorts
01.2019 - 05.2022
High School Diploma -
Primavera
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