Marissa Castro
Okinawa,Japan
Summary
Motivated, results-driven contributor focused on quality outcomes and dependable execution. Manages routine and complex assignments, identifying issues and driving resolution. Encourages growth through mentoring, skill development, and career-support planning. Leads with humility, acts with integrity, and strives to set a positive example through consistent, ethical, and dependable leadership.
Overview
5
5
years of professional experience
Work History
Banking Center Operations Supervisor
DOD Community Bank
Okinawa, Kadena
06.2025 - Current
- Managed daily operations by coordinating staffing, delegating tasks, and monitoring workflow progress.
- Ensured compliance with internal controls for cash drawers, vault access, and daily processes to mitigate risk.
- Assessed staff performance and delivered constructive feedback to enhance individual and team effectiveness.
- Prepared new employees through training on job responsibilities, company policies, and procedures.
- Worked with base operations and maintained clear communication to support strong working relationships.
- Participated in frequent coordinator huddles to address any concerns and collected input to include in team huddles.
- Coordinated work schedules, time off requests and frontline staffing coverage to ensure the team was properly supported.
Banking Center Service Coordinator
DOD Community Bank
Okinawa, Kadena
11.2024 - 06.2025
- Supported compliance with relevant regulations for service operations and kept processes current.
- Handled bank section duties and weekly tasks, including retentions and ICR review.
- Answered team questions and gave guidance, feedback, and resources.
- Answered team questions and offered guidance to build trust and independence.
- Led frequent huddles to address concerns and invite ideas for improvement or feedback.
Banking Center Service Specialist
DOD Community Bank
Okinawa, Kadena
05.2023 - 11.2024
- Assisted customers with deposit, withdrawal, and account maintenance requests.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Verified identification and updated customer records for accuracy.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
CNA/Monitor Technician
Saint Alphonsus
Boise, Idaho
06.2021 - 10.2022
- Led accurate documentation of patient care, condition changes, progress, and concerns for medical staff review.
- Managed timely information flow by maintaining complete patient records and updating healthcare team on patient status.
- Delivered compassionate care and professional communication related to medical conditions.
- Strengthened collaboration with patients, caregivers, and healthcare teams to support individual care plan targets.
- Participated in educational programs to advance nursing assistant skill development.
Education
High School Diploma -
Burley High School
Burley, ID01-2017
Some College (No Degree) - Health Sciences
College of Southern Idaho
Twin Falls, IDSkills
- Policy adherence
- Customer relationship management
- Performance Management
- Staff Development
- Workflow optimization
- Task management
- Team building
- Problem solving
- Staff scheduling
- Leadership communication
Timeline
Banking Center Operations Supervisor
DOD Community Bank
06.2025 - Current
Banking Center Service Coordinator
DOD Community Bank
11.2024 - 06.2025
Banking Center Service Specialist
DOD Community Bank
05.2023 - 11.2024
CNA/Monitor Technician
Saint Alphonsus
06.2021 - 10.2022
High School Diploma -
Burley High School
Some College (No Degree) - Health Sciences
College of Southern Idaho