Marissa Ceballos

• Manage a multi-line phone system to schedule appointments, answer inquiries, and relay messages to veterinary staff.

• Maintain accurate patient records by updating client and pet information in the clinic’s management system.

• Process payments for services, including consultations, treatments, and retail purchases, while maintaining accurate cash handling practices.

• Provide empathetic support to clients during difficult situations, such as end-of-life discussions or medical emergencies.

• Educate clients on preventative care, treatment plans, and post-visit instructions as directed by veterinary staff.

• Called and scheduled patients with appropriate specialty from predefined assigned data base.

• Coordinated specific needs for imaging, labs, and testing by specialty.

• Tracked completion of referrals with appropriate documentation.

• Contacted insurance companies to ensure prior authorization requirements are met.

• Complied with personnel policies and hospital safety policies.

• Served food and beverages promptly with focused attention to customer needs.

• Set a positive tone and promoted excellent service for entire dining experience.

• Maintained up-to-date knowledge on menu items as well as recommended items based on guest's preferences.

• Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.